Guest Services Coordinator

4 weeks ago

Markham, Ontario, Canada Verve Full time

Front Desk Administrator

Location: Markham, Ontario, Canada

Position Type: Casual

Join our team at Verve Senior Living Retirement Residence, where we strive to enhance the lives of older adults. Our mission is to ensure that every individual enjoys their day to the fullest. Our dedicated staff work collaboratively and are passionate about delivering excellence, which has earned us numerous accolades, including the Order of Excellence in Quality from Excellence Canada. We believe that the contributions of our team members are essential in realizing our vision of helping seniors lead fulfilling lives, all while enjoying a vibrant work environment.

ROLE OVERVIEW

As a Front Desk Administrator, you will be the welcoming face of our community, serving as the first point of contact for residents and visitors. Your role is pivotal in providing outstanding customer service and maintaining the high standards that reflect our core values. Reporting to the Office Manager, you will also provide essential administrative support to ensure the smooth operation of our residence.

REQUIRED QUALIFICATIONS

  • Completion of secondary education is required.
  • A minimum of two years of experience in a receptionist or administrative role within a hospitality environment is preferred.
  • Basic knowledge of bookkeeping is advantageous.
  • Proficient typing and general office administration skills are essential.
  • Effective communication skills in English, both written and verbal, are necessary.
  • Ability to work independently with minimal supervision and demonstrate strong problem-solving skills.
  • Proficient in computer applications, including Microsoft Office Suite (Word and Excel).
  • Demonstrated ability to multitask and work effectively in both independent and team settings.
  • A resident-focused individual whose values align with those of our community.

KEY RESPONSIBILITIES

  • Uphold continuous quality improvement standards.
  • Greet and welcome residents and visitors warmly, managing telephone inquiries professionally.
  • Assist in the procurement and management of office supplies and inventory.
  • Handle inquiries, including marketing calls, directing them appropriately.
  • Collaborate with the Marketing department to facilitate smooth resident transitions, including welcome packages and orientations.
  • Provide clerical support to management and staff, including data entry, photocopying, and filing.
  • Monitor the security of the residence by overseeing the movement of residents and guests.
  • Maintain a tidy reception area.
  • Process incoming and outgoing mail, ensuring accurate documentation.
  • Record and manage lost property.
  • Implement systems for tracking guest meals and related revenues.
  • Foster effective communication with residents, families, staff, and the public.
  • Assist with event setup and takedown as needed.
  • Distribute daily resident census reports.
  • Maintain essential contact lists.
  • Ensure effective communication with colleagues and supervisory staff.
  • Perform additional duties as assigned by the Office Manager or delegate.
  • Adhere to all corporate policies and procedures.
  • Complete all mandatory training and education requirements.
  • Comply with health and safety regulations, participating in relevant training and drills.

Note: All employment offers are contingent upon a Criminal Background Check. We appreciate all applications; however, only candidates selected for consideration will be contacted.

Verve Senior Living is committed to creating an inclusive and accessible workplace. We aim to build a team that reflects the diversity of the communities we serve. If you require accommodations during the recruitment process, please inform us.

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