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Spa Guest Services Coordinator

2 months ago

Markham, Ontario, Canada Go Place Club Inc. Full time
Position Overview

As a Spa Receptionist at Go Place Club Inc., you will play a crucial role in ensuring a welcoming and efficient environment for our clients. Your responsibilities will include managing front desk operations and providing exceptional customer service.

Qualifications
  • Education: Completion of secondary (high) school education is required.
  • Experience: Previous experience in a similar role is considered an asset.
Key Responsibilities
  • Welcome guests and guide them to the appropriate services or personnel.
  • Offer essential information to clients and the general public.
  • Collect and process necessary information to deliver outstanding customer service.
  • Manage phone systems and switchboard operations.
  • Order and maintain office supplies.
  • Document and communicate relevant information.
  • Coordinate and confirm appointments.
  • Issue invoices and process payments.
  • Maintain accurate work records and logs.
  • Perform clerical tasks, including filing, sorting, and distributing correspondence.
  • Handle incoming calls and relay messages effectively.
  • Organize teleconferences as needed.
  • Calculate billing amounts accurately.
  • Monitor communication devices.
  • Provide directory assistance to clients.
  • Assist in emergency situations as required.
  • Facilitate services for individuals with disabilities.
Security and Safety

A criminal record check is mandatory for this position.

Work Environment
  • Fast-paced setting.
  • Ability to work under pressure.
  • Manage tight deadlines.
  • Perform repetitive tasks.
  • Maintain attention to detail.
  • Primarily seated work.
Personal Attributes
  • Strong interpersonal skills.
  • Exceptional verbal communication abilities.
  • Proficient written communication skills.
  • Adaptability and flexibility.
  • Highly organized.
  • Dependable and reliable.
  • Team-oriented mindset.