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IT Project Coordinator

2 months ago

Markham, Ontario, Canada Support Services Office Full time

**About Us**

Sienna Senior Living is a leading provider of support services to seniors and their families. Our mission is to deliver exceptional care and support to our residents, empowering them to live fulfilling lives with dignity and respect.

**Job Summary**

We are seeking a highly skilled IT Project Coordinator to join our Support Services Office team. As an IT Project Coordinator, you will play a critical role in supporting our hardware refresh project, ensuring the smooth deployment and replacement of desktops and laptops for our team members.

**Key Responsibilities**

  • Configure and deploy new desktops and laptops, ensuring timely and effective resolution of user issues.
  • Coordinate with team members to migrate data and software, ensuring seamless transitions.
  • Ensure old devices are properly disposed of, in accordance with our environmental sustainability policies.
  • Maintain accurate and up-to-date inventory records, tracking hardware life cycles and ensuring timely replacements.
  • Coordinate the purchasing and delivery of hardware to our sites across Canada.
  • Familiarity with supporting Windows 11 and Microsoft Office Online, as well as imaging devices and migrating operating systems.
  • Build strong relationships with our communities, IT team, and service desk customers.
  • Track and monitor end-user IT-related issues, ensuring timely resolution and frequent communication.
  • Install, maintain, manage, service, troubleshoot, and resolve hardware, software, operating systems, desktop PCs, printers, and laptops issues.
  • Contribute to the management of Office 365, Active Directory, System Centre Configuration Manager, and other IT tools, as assigned.

**Requirements**

  • Degree or Diploma in a Computer Related Field from a University, College, or Technical School.
  • Experience in providing remote support, such as a Service Desk Environment, assisting users via phone, email, or in person.
  • Ability to multitask in a fast-paced environment and knowledge in supporting iOS mobile devices.
  • Excellent customer service and strong communication skills (both written and verbal).
  • Superb attention to detail, time management, and organization skills.

**What We Offer**

  • A competitive salary and vacation package.
  • Continuous learning and growth opportunities to develop your skillset and take on new challenges.
  • A welcoming culture that values diversity and differing perspectives, experiences, and beliefs.
  • A hybrid work model, with the option to work from our Markham, Ontario Head Office three days a week.