Senior Experience Designer

4 days ago


Montreal, Quebec, Canada National Bank Full time
About the Role

We are seeking a highly skilled Senior Experience Designer to join our Strategy & Client Experience team at National Bank.

As a Client Experience Specialist, you will play a key role in building the experience of tomorrow by putting people first.

Key Responsibilities:

  • Act as a Client Experience Specialist, working closely with clients to understand their needs and expectations.
  • Develop and implement strategies to enhance the client experience, driving business growth and customer satisfaction.
  • Collaborate with cross-functional teams to design and deliver innovative solutions that meet client needs.
  • Conduct research and analysis to identify trends and opportunities for improvement.
  • Develop and maintain relationships with clients, stakeholders, and internal teams to ensure seamless communication and collaboration.

Requirements:

  • Proven experience in experience design, client experience, or a related field.
  • Strong understanding of client needs and expectations, with the ability to develop and implement strategies to meet these needs.
  • Excellent communication and collaboration skills, with the ability to work effectively with clients, stakeholders, and internal teams.
  • Ability to analyze data and identify trends and opportunities for improvement.
  • Strong problem-solving skills, with the ability to think creatively and develop innovative solutions.


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