Senior Experience Designer

4 days ago

Montreal, Quebec, Canada Banque Nationale du Canada Full time
About the Role

We are seeking a highly skilled Senior Experience Designer to join our Strategy & Client Experience team at Banque Nationale du Canada. As a key member of our team, you will play a critical role in shaping the future of our client experience.

Key Responsibilities
  • Design and Strategy: Develop strategic visions for customer experiences, leveraging customer data, best practices, and interviews to create targeted customer journeys and recommendations.
  • Team Collaboration: Facilitate, lead, and participate in co-creation activities with multidisciplinary teams to drive innovation and customer-centricity.
  • Experience Development: Work closely with partners to ensure the feasibility and successful implementation of customer experiences.
  • Project Support: Provide ad-hoc support on projects to ensure alignment with customer strategies and prioritized experiences.
  • Practice Development: Evolve the CX Design practice within the team and serve as an ambassador for customer-centricity within the organization.
About the Team

You will be part of a dynamic team of 4 colleagues, working together to bring empathy, collaboration, and a critical mindset to our work. We value flexibility and offer a hybrid work environment, as well as a flexible and adaptable schedule.

We are committed to continuous development and internal mobility. Our personalized training programs, based on learning in action, will help you master your craft and develop new areas of expertise. You will have access to tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support.

Requirements
  • 5+ years of experience in a similar position related to consumer research, experience design, CX (customer journey, Blueprint service, design thinking,...).
  • Excellent quality of writing and presentation, both oral and visual.
  • Ability to influence and rally diverse opinions.
  • Listening and empathy.
Language

Fluency in English is required, as you will be working closely with colleagues outside Quebec.Skills

We are looking for individuals with strong communication, diversity & inclusion, empathy, initiative, learning agility, resiliency, and teamwork skills.

Benefits

In addition to competitive compensation, you will be eligible for a wide range of flexible benefits to promote your wellbeing and that of your family. These include a health and wellness program, flexible group insurance, a generous pension plan, employee share ownership plan, employee and family assistance program, preferential banking services, opportunities to get involved in community initiatives, telemedicine service, and virtual sleep clinic.

About Us

We are a bank on a human scale, standing out for our courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We strive to create an accessible, barrier-free workplace for all employees.

We want our recruitment process to be fully accessible. If you require accommodation, please let us know during your first conversations with us. We welcome all candidates who can bring their unique qualities and perspectives to our team.

Why Join Us

We offer a dynamic work environment and cutting-edge collaboration tools that foster a positive employee experience. We actively listen to employees' ideas and encourage regular feedback and ongoing communication. Whether through our surveys or programs, we value your input and strive to create a workplace that supports your career path and promotes your wellbeing.

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