Regional Operations Manager

4 weeks ago

Kingston, Ontario, Canada H&R Block Canada Full time

REGIONAL OPERATIONS MANAGER

Unlock your potential and lead a successful team with H&R Block, the premier authority in the tax preparation sector across Canada.

H&R Block recruits thousands of skilled Associates nationwide, many of whom return annually to seize opportunities for advancement and achievement.

This is your opportunity to step into the role of Regional Operations Manager, overseeing 17 flourishing offices in the vibrant Kingston-Belleville area.

The Role:

Reporting directly to the Regional Director, you will take the helm of the entire region, motivating and guiding our team of Associates while driving the operational success of the District.

With a sharp focus on market dynamics, you will devise region-specific strategies to attract new clientele, boost revenue, and enhance client satisfaction.

Moreover, you will play a pivotal role in shaping the future of our organization by mentoring and developing a team of outstanding Associates, ensuring their ongoing growth and success.

Your Responsibilities:

  • Inspire and lead your district, managing daily operations and steering your team towards exceptional performance.
  • Develop and execute district-specific strategies to foster client growth, increase revenue, and improve the overall client experience.
  • Effectively manage annual budgets and optimize workforce allocation to maximize efficiency and productivity.
  • Organize and lead local business development initiatives that attract new clients and enhance our brand visibility.
  • Source, recruit, interview, train, and mentor a talented team of seasonal and off-season Associates.
  • Contribute to strategic analysis of our retail footprint, making informed decisions regarding office placements.
  • Promptly address and resolve client issues, ensuring strict compliance with standard operating procedures.
  • Stay ahead of the competition by monitoring their activities and providing strategic insights to maintain our competitive advantage.

Essential Qualifications:

  • A Bachelor's degree in Business or a related discipline, or a combination of relevant education and experience.
  • A minimum of 5 years of experience in a client-focused, retail, or similar environment, showcasing effective leadership and a commitment to success.
  • Outstanding interpersonal and English communication skills, enabling you to connect effortlessly with stakeholders at all levels.
  • Ability to juggle multiple priorities while delivering exceptional results within tight timelines.
  • Adept problem solver with an analytical mindset and a natural inclination towards innovative solutions.
  • Flexibility to accommodate irregular schedules and the capacity to travel up to 50% during peak seasons.
  • Possession of a valid driver's license, a dependable vehicle, and current vehicle insurance.

Compensation and Benefits:

At H&R Block, we pride ourselves on providing our Associates with an inspiring environment where they can thrive, enhance their skills, and realize their full potential.

As a Regional Operations Manager, you will benefit from a comprehensive package that includes:

  • A competitive salary and bonus structure.
  • A full group benefits package, including a health/wellness spending account to support your well-being.
  • The chance to participate in our employer-matching Registered Retirement Savings Plan, aiding in your retirement planning.
  • Complimentary tax preparation services for you and your immediate family, along with exclusive discounts for friends and family.
  • Eligibility to join our Employee Stock Purchase Plan after just one year of service, allowing you to become a valued shareholder in our organization.

If you are passionate about delivering exceptional customer service and possess the skills and qualifications necessary for this rewarding opportunity, we encourage you to submit your resume for consideration.

H&R Block is committed to fostering a workplace where individual differences are recognized, appreciated, and respected. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Only candidates selected for an interview will be contacted. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.

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