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Regional Operations Manager
2 months ago
REGIONAL OPERATIONS MANAGER
Unleash your leadership potential and guide a successful team with H&R Block, the leading name in tax preparation services across Canada.
H&R Block is committed to hiring skilled Associates nationwide, many of whom return annually to seize opportunities for professional growth and achievement.
This is your opportunity to step into the role of Regional Operations Manager, overseeing 17 flourishing offices in the vibrant Kingston-Belleville area.
The Role:
Reporting directly to the Regional Director, you will take the helm of the entire region, motivating and leading our team of Associates while driving operational excellence.
With a sharp focus on market dynamics, you will devise region-specific strategies to attract new clientele, enhance revenue streams, and elevate customer satisfaction to unprecedented levels.
Moreover, you will play a pivotal role in shaping the future of our organization by mentoring and developing a team of exceptional Associates, ensuring their ongoing success and professional growth.
Your Responsibilities:
- Inspire and lead your region, managing daily operations and steering your team towards exceptional performance.
- Develop and execute region-specific strategies to foster client growth, boost revenue, and enhance the overall customer experience.
- Effectively manage annual budgets and optimize workforce allocation to maximize efficiency and productivity.
- Organize and lead local business development initiatives that attract new clients and enhance our brand visibility.
- Source, recruit, interview, train, and mentor a talented team of seasonal and off-season Associates.
- Contribute to strategic analyses of our retail footprint, making informed decisions regarding office placements.
- Promptly address and resolve client issues, ensuring strict compliance with operational standards.
- Stay informed about competitive activities, providing strategic insights to maintain our market advantage.
Essential Qualifications:
- A Bachelor's degree in Business or a related discipline, or a combination of relevant education and experience.
- A minimum of 5 years of experience in a client-focused, retail, or similar environment, showcasing effective leadership and a commitment to success.
- Outstanding interpersonal and communication skills in English, enabling you to connect effortlessly with stakeholders at all levels.
- Proven ability to manage multiple priorities while achieving exceptional results within tight timelines.
- Analytical thinker with a knack for problem-solving and a natural inclination towards innovative solutions.
- Willingness to accommodate flexible schedules and the ability to travel up to 50% during peak seasons.
- Possession of a valid driver's license, a reliable vehicle, and current vehicle insurance.
Benefits and Rewards:
At H&R Block, we pride ourselves on creating an inspiring environment where our Associates can thrive, develop their skills, and realize their full potential.
As a Regional Operations Manager, you will enjoy a competitive compensation package, including:
- A highly attractive salary and bonus structure.
- A comprehensive benefits package, including a health/wellness spending account to support your well-being.
- The opportunity to participate in our employer-matching Registered Retirement Savings Plan, aiding your retirement planning.
- Complimentary tax preparation services for you and your immediate family, along with exclusive discounts for friends and family.
- Eligibility to join our Employee Stock Purchase Plan after one year of employment, allowing you to become a valued shareholder in our organization.
If you are passionate about delivering exceptional customer service and possess the skills and qualifications for this exciting opportunity, we encourage you to submit your resume for consideration.
H&R Block is committed to fostering a workplace where individual differences are recognized, appreciated, and respected. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Only candidates selected for interviews will be contacted. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.
