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Retail Team Supervisor

3 months ago


Ontario, Oregon, Canada The Body Shop International Limited Full time

The Body Shop International Limited

Founded in 1976 by Anita Roddick, The Body Shop has always been driven by a vision of business as a force for good. With over four decades of experience, we continue to lead the way in cruelty-free beauty. Our commitment to ethical practices is at the core of our identity, and we strive to empower individuals while nurturing our planet. Our activist roots are reflected in everything we do, from our iconic marketing to our vegetarian offerings and impactful campaigns.

At The Body Shop, we are dedicated to creating positive economic, social, and environmental outcomes. Now more than ever, we are passionate about standing up for our beliefs. We seek a dynamic individual who is not afraid to challenge the status quo.

Your Responsibilities

As an inspiring leader with a passion for our brand and a strong alignment with our mission, you will assist the Store Management team in enhancing store performance and fostering a collaborative environment among your colleagues to achieve retail excellence, robust sales figures, and a memorable customer journey.

Key Duties
  • Address customer inquiries and concerns with efficiency and effectiveness, providing feedback to the Store Management team as necessary.
  • Proactively identify and resolve issues using available resources.
  • Support the maintenance of store layout and visual merchandising, inventory oversight, and other operational tasks as required.
  • Communicate clearly and serve as a flexible and responsible role model for your team.
  • Demonstrate a keen interest in and enthusiasm for understanding the beauty market, our competitors, and our product offerings.
  • Collaborate with the Store Management team to:
    • Develop a customer-centric store experience by coaching Customer Consultants to enhance customer engagement through our products, campaigns, and activism, bringing our brand ethos to life.
    • Foster customer loyalty to strengthen The Body Shop brand.
    • Achieve sales and performance objectives.
    • Identify and attract high-potential candidates while nurturing the growth of current team members, supporting the training and onboarding of new Customer Consultants.
Qualifications
  • Experience in a customer-facing role with a genuine enthusiasm for the beauty and retail sectors.
  • Strong communication and listening skills, along with demonstrated operational capabilities.
  • Excellent interpersonal skills to build rapport with customers and provide suitable solutions to their needs.
  • A positive attitude and a commitment to continuous personal development.
  • Ability to multitask, manage time effectively, and work flexible hours.
  • Capacity to work independently with minimal supervision.
What We Provide
  • Comprehensive onboarding for your new role.
  • Training hours for you and your team as necessary.
  • A 50% discount on regular products and 30% on gifts.
  • Exclusive product samples when new items are launched.
  • Paid volunteer days to engage with causes that resonate with you.
  • Opportunities to connect with Community Partners to promote local activism.
  • Our unique (UN) Uniform policy - we provide a Green Apron, and you can wear what makes you feel comfortable.
  • A commitment to offering a fair living wage to your Customer Consultants.
  • Opportunities for career advancement within the brand.
  • Support and encouragement to be your authentic self – employees can join any of our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network.
Core Values
  • Collaboration
  • Purpose
  • Integrity
  • Leadership
  • Commercial Awareness

We envision a world where every individual is recognized, valued, supported, and represented at all levels, allowing them to be their true selves. We are committed to fostering a culture of equality, diversity, and inclusivity for all. The Body Shop International Limited is an equal opportunity employer. If you require accommodations during the interview process, please inform the recruiter when contacted.


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