Technical Account Manager
1 week ago
At Lyft, our mission is to revolutionize transportation and make cities more livable. We're a leader in micromobility, powering millions of rides daily across over 200 cities with our cutting-edge ride-sharing, bike-sharing, and scooter-sharing technologies.
We're seeking a Technical Account Manager to help us scale our customer success. This role is responsible for building and maintaining strong relationships with our key customers, serving as their dedicated technical point of contact, and ensuring their success with our product.
Key Responsibilities:- Deliver bike share systems, managing the delivery and commissioning of new systems, and expansions of existing ones.
- Engage with customers to ensure fluid communication and collaboration on the delivery of their bike share system.
- Measure project progress, communicate clear updates, and anticipate risks and resource requirements.
- Be the main point of contact for customers, mobilizing the organization to provide exceptional service.
- Ensure a high level of agility and responsiveness by proactively addressing and resolving problems.
- Master all products and services, providing customers with access to the solutions and advice that best meet their needs.
- Help customers define their requirements, track orders, and maintain and/or grow their systems.
- Deliver customer feedback to relevant teams to improve the customer journey and enhance our products and services.
- Fluent in English and French, with proficiency in other languages an asset.
- Bachelor's degree in Project Management, Engineering, Computer Science, or Business Administration.
- At least three years of experience engaging and collaborating with customers in a B2B or B2G environment.
- Experience leading cross-functional teams to deliver complex projects, ideally involving hardware and/or software systems.
- Ability to communicate at all levels of the organization, from Engineer to C-Level.
- Excellent organization, planning skills, and attention to detail.
- Willingness to learn our product and service offering in depth.
- Available and able to travel internationally for stays of 2 to 4 weeks, 4 to 6 times a year.
- Comprehensive health, dental, and vision insurance plans, including family coverage.
- Life insurance and disability benefits.
- Mental health support programs.
- Healthcare Spending Account (HSA).
- Fertility and family-building support.
- Complimentary lunch, snacks, beverages, coffee, and tea in our offices.
- Additional holidays (13 in 2024, 5 more than the legal requirement).
- 15 days of paid time off, with an extra day for each year of service, up to a maximum of 25 days.
- 4 floating holidays per year.
- 10 paid sick days annually.
- Occasional company-wide recharge days (5 in 2024).
- Up to 18 weeks of fully paid parental leave, subject to certain conditions, for biological, adoptive, and foster parents.
- And other special benefits related to our services.
Lyft is an equal opportunity employer and welcomes applications from diverse candidates. We strive for a healthy and safe workplace and strictly prohibit harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process.
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