Lead Cashier
4 weeks ago
Position Overview:
The front end serves as the final touchpoint for our customers, providing an opportunity to express gratitude for their patronage. The Lead Cashier is responsible for ensuring this experience is positive by fulfilling the duties outlined in this description and ensuring that Front End associates perform their roles effectively.
Key Responsibilities:
We seek individuals who can embody our core values. This role involves overseeing daily operations within the department, inspiring the team to consistently exhibit exceptional customer service.
- Enhancing awareness of ongoing promotions by guiding Front End associates on promotional placements to assist customers effectively, while communicating store objectives to the team.
- Training and managing Cashiers, including those in remote locations, as well as Lot Associates.
- Establishing clear performance goals and providing constructive feedback on the job.
- Delivering exceptional service to both external and internal customers by ensuring smooth Front End and Remote Cashier operations.
- Addressing customer concerns with professionalism and care.
- Maintaining a safe working and shopping environment by adhering to all safety protocols and standards.
- Completing necessary safety training, promptly addressing hazards or unsafe conditions, and reporting issues to the Manager On Duty while ensuring personal and team safety.
Required Experience/Knowledge: The ideal candidate will possess: Minimum tenure in position and performance management criteria.
- Flexibility to work varied hours, including evenings and weekends, along with strong communication and customer service skills.
- Comprehensive knowledge of policies, procedures, and responsibilities related to customer transactions, cash handling, service desk operations, and lot management.
- A minimum of one year of supervisory experience.
- Strong decision-making capabilities and problem-solving skills.
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