Lead Cashier Supervisor

3 weeks ago


TroisRivières, Quebec, Canada The Home Depot Canada Full time

Position Overview:

The front end serves as the final touchpoint for our customers, allowing us to express our gratitude for their patronage. The Lead Cashier Supervisor is responsible for ensuring this interaction is positive by fulfilling the duties outlined in this description and ensuring that Front End associates meet their responsibilities effectively.

Key Responsibilities:

We seek individuals who can embody our core values. This role involves overseeing the daily operations within the department, inspiring the team to consistently exhibit Customer FIRST behaviors.

  • Enhancing awareness of ongoing promotions by guiding Front End associates on promotion placements to effectively assist customers, while also communicating store objectives to the team.
  • Training and overseeing Cashiers, including those in remote cashier positions, as well as Lot Associates.
  • Establishing clear performance expectations and providing constructive feedback on the job.
  • Delivering exceptional service to both external and internal customers by ensuring smooth Front End and Remote Cashier operations.
  • Addressing customer concerns in a professional and courteous manner.
  • Maintaining a safe working and shopping environment by adhering to all safety policies and standards.
  • Completing required safety training, promptly addressing hazards or unsafe conditions, and reporting issues to the Manager On Duty, while ensuring personal and team safety.

Required Experience and Knowledge: The ideal candidate will possess: Minimum time in position and performance management code requirements of V2 (or P3 in previous system).

  • Flexibility to work a varied schedule, including evenings and weekends, along with excellent communication and customer service skills.
  • Comprehensive knowledge of all policies, procedures, and responsibilities related to customer transactions, cash handling, service desk operations, and lot management.
  • A minimum of 1 year of supervisory experience.
  • Strong decision-making abilities and problem-solving skills.


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