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Global Transaction Banking Officer

2 months ago

Toronto, Ontario, Canada Scotiabank Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Payments Officer, Money Transfer Operations, Global Transaction Banking. This role is responsible for leading and driving a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

Key Responsibilities
  • Verify and process wire payment instructions in a timely and efficient manner, ensuring compliance with bank procedures and regulations.
  • Proactively identify and resolve issues related to payment formatting, errors, and inconsistencies.
  • Participate in process improvements and quality control initiatives to enhance operational efficiency and customer satisfaction.
  • Manage daily workflows, prioritize tasks, and contribute to all queues to expedite payment execution.
  • Collaborate with team members to establish best practices and improve customer satisfaction.
  • Understand and apply the Bank's risk appetite and risk culture in day-to-day activities and decisions.
  • Develop and implement a people strategy that attracts, retains, develops, and motivates team members, fostering an inclusive work environment and using a coaching mindset and behaviors.
Requirements
  • Working knowledge of the bank's operating and administrative processes to resolve day-to-day problems with minimal delay or cost.
  • Payment knowledge, particularly with regards to rules and regulations governing international and domestic wire payments.
  • Clear and concise communication skills.
About Scotiabank

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are, and embraced for their differences. We strive to grow and diversify talent and engage employees in a performance-oriented culture.

We offer a range of benefits to support your unique family, financial, physical, mental, and social health needs. Our focus is on holistic well-being, and we want you to be able to bring your best self to work – and life, every day.