Field Service Technician

1 week ago

St John's, Newfoundland and Labrador, Canada Konica Minolta Full time

Job Summary

Konica Minolta is seeking a skilled Field Service Technician to join our team. As a key member of our service team, you will be responsible for maintaining and repairing our multifunctional products, resolving customer scanning and printing issues, and providing exceptional customer service.

Key Responsibilities

  • Maintain and repair multifunctional products, including printers, scanners, and copiers
  • Perform on-site service and troubleshooting to resolve customer issues
  • Develop and maintain effective relationships with customers and sales teams
  • Manage parts and call management, ensuring accurate records and achieving key performance indicators (KPIs)
  • Stay up-to-date with new technologies and product developments
  • Lead referrals and product promotions to existing customers
  • Provide break-fix and customer support services
  • Manage territory parts budget and inventory control
  • Adhere to company policies and procedures

Requirements

  • 0-2 years of technical experience in electronics or software equipment repair
  • Knowledge of basic Microsoft operating systems, printing, and common network concepts
  • Basic awareness of common solutions and technologies
  • Low to mid-end office systems certifications
  • Basic color theory knowledge
  • Excellent verbal and written communication skills
  • Ability to work independently with occasional assistance
  • Positive, outgoing, self-motivated, and customer-focused attitude
  • Valid travel documents and a reliable vehicle with insurance
  • Ability to work flexible hours, including standby and after-hours shifts
  • High School diploma or equivalent
  • CompTIA A+, Net+, CDIA+, Microsoft MCP, or MCITP certifications (or equivalent experience)

What We Offer

Konica Minolta offers a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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