Technical Support Specialist

3 days ago

Oakville, Ontario, Canada IT Minds Inc. Full time
Job Title: Technical Support Specialist - Information Technology

We are seeking a highly skilled Technical Support Specialist to join our team at IT Minds Inc. as a key member of our IT department.

Job Summary:

The Technical Support Specialist will provide technical assistance and support to our clients and internal teams, ensuring that all IT-related issues are resolved efficiently and effectively.

Key Responsibilities:
  • Provide technical support and troubleshooting for hardware, software, and network-related issues.
  • Assist clients and internal teams with IT-related queries and concerns.
  • Collaborate with the IT team to resolve complex technical issues.
  • Document and maintain accurate records of technical support requests and resolutions.
  • Stay up-to-date with the latest IT trends, technologies, and best practices.
Requirements:
  • 1-2 years of experience in a technical support role.
  • Secondary (high) school graduation certificate.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of Jira, Intranet, Internet, Desktop applications, File management software, Word processing software, Communication software, MS Office, MS Windows, and Spreadsheet.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A comprehensive training program.
  • A recognition and reward program.
Why Join Us:

At IT Minds Inc., we are committed to creating a welcoming and inclusive work environment that values diversity and promotes equality. We offer a range of benefits and programs to support the well-being and success of our employees, including:

  • Free parking available.
  • Support for newcomers and refugees.
  • Support for mature workers.
  • Supports for visible minorities.

We are an equal opportunities employer and welcome applications from diverse candidates.

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