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Technical Support Specialist

2 months ago

Oakville, Ontario, Canada IT Minds Inc. Full time
Job Title: Technical Support Specialist - IT

We are seeking a highly skilled Technical Support Specialist to join our team at IT Minds Inc. as a key member of our IT department.

Job Summary:

The Technical Support Specialist will provide technical assistance and support to our clients and internal teams, ensuring that their IT needs are met in a timely and efficient manner.

Key Responsibilities:
  • Provide technical support and troubleshooting for hardware, software, and network issues
  • Assist clients with IT-related queries and concerns
  • Collaborate with internal teams to resolve IT-related issues
  • Document and maintain accurate records of technical support interactions
  • Stay up-to-date with the latest IT trends and technologies
Requirements:
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of Jira, Intranet, Internet, and MS Office
What We Offer:
  • Free parking available
  • Support for newcomers and refugees
  • Support for mature workers
  • Supports for visible minorities

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.