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Technical Support Specialist

2 months ago

Oakville, Ontario, Canada IT Minds Inc. Full time
Job Title: Technical Support Specialist - Information Technology

We are seeking a highly skilled Technical Support Specialist to join our team at IT Minds Inc. as a key member of our IT department.

Job Summary:

The Technical Support Specialist will provide technical assistance and support to our clients and internal teams, ensuring that their IT needs are met in a timely and efficient manner. This role requires strong technical skills, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Provide technical support and assistance to clients and internal teams via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  • Collaborate with internal teams to identify and implement solutions to technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in on-call rotation to provide after-hours support.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a technical support role.
  • Strong technical skills, including knowledge of Jira, Intranet, Internet, desktop applications, file management software, word processing software, communication software, MS Office, and MS Windows.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
  • Free parking available.
  • Support for newcomers and refugees, including participation in government or community programs, assistance with immediate settlement needs, and support for social and labour market integration.
  • Support for mature workers, including participation in government or community programs, hiring policies that discourage age discrimination, and resources to help plan retirement.
  • Support for visible minorities, including participation in government or community programs, hiring policies that discourage discrimination, and mentorship programs.

We are an equal opportunities employer and welcome applications from diverse candidates.