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Customer Service Representative

2 months ago


Prince George, British Columbia, Canada 1357837 B.C. LTD Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at 1357837 B.C. LTD. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, handling room reservations, and maintaining a high level of accuracy in all aspects of your work.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Reservations: Take, cancel, and change room reservations in a timely and efficient manner.
  • Customer Service: Provide exceptional service to guests, respond to their inquiries, and resolve any issues in a professional and courteous manner.
  • Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls, relay messages, and provide information to guests and colleagues.
Support for Diverse Groups
  • Support for Persons with Disabilities: Participate in initiatives that support persons with disabilities, offer mentorship and coaching opportunities, and provide awareness training to employees.
  • Support for Newcomers and Refugees: Participate in initiatives that support newcomers and refugees, assist with settlement needs, and support social and labour market integration.
  • Support for Youth: Participate in initiatives that support youth employment, offer on-the-job training, and provide mentorship opportunities.
  • Support for Indigenous People: Participate in initiatives that support Indigenous people, offer mentorship and coaching opportunities, and provide cultural competency training.
  • Support for Visible Minorities: Participate in initiatives that support visible minorities, offer mentorship programs, and provide diversity and cross-cultural training.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 to less than 7 months of experience in a related field.
  • Language: English.