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Assistant Store Manager

2 months ago

Halton Hills, Ontario, Canada PVH Corp. Full time
Job Summary

We are seeking a highly motivated and experienced Assistant Store Manager to join our team at PVH Corp. As a key member of our store leadership team, you will be responsible for leading the effort to exceed sales expectations, providing exceptional customer service, and driving business results.

Key Responsibilities
  • Customer Experience
    • Lead the effort to greet and offer assistance to every customer, providing real-time coaching to associates to ensure a high level of customer satisfaction.
    • Encourage and support associates in maintaining an in-depth knowledge of products and promotions to help explain value and build brand loyalty.
    • Partner with the Store Manager to make decisions that support brand standards, customer service expectations, and connect the store's goals to the larger business objectives.
    • Prioritize delivering an exceptional customer experience throughout the store and always place the customer first, quickly resolving customer concerns while exceeding their expectations.
  • Commitment to Efficiency
    • Lead merchandising execution, filling in based on sell-through and collaborating with the Store Manager on new arrival merchandising decisions.
    • Enforce all company tools, policies, and procedures, providing loss prevention training and coaching associates to maintain awareness and report concerns.
    • Create and maintain schedules to support payroll strategies and budgets, assisting in the oversight of expenses and inventory.
    • Assist with business analysis and planning, conveying opportunities and customer feedback to the Store Manager.
  • Associate Morale
    • Recruit and onboard top talent to ensure a best-in-class team, evaluating current talent and providing observations to the Store Manager.
    • Motivate and inspire associates to achieve sales goals and uphold brand standards, modeling expectations, recognizing outstanding performance, and assisting in the coaching and development of associates.
    • Demonstrate a sense of pride, commitment, and passion for the brand and our customers, treating customers and store team professionally, courteously, and respectfully.
    • Celebrate and embrace individuality, inclusion, and partnership, building relationships and seeking out feedback for continuous self-development.
    • Champion innovation and change, support company initiatives, and reinforce a continuous improvement environment.
    Requirements
    • Minimum of 1 year of retail store management experience required.
    • Bachelor's/Associate degree preferred; high school diploma/equivalent required.
    • Flexible schedule required, including nights, weekends, and overnight shifts; some travel may be requested.
    • Excellent communication and time management skills.
    • Ability to walk, stand, bend, reach, and squat for prolonged periods, and carry up to 20 pounds.