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User Support Analyst

2 months ago


Edmonton, Alberta, Canada 2414758 Alberta Ltd. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at 2414758 Alberta Ltd. as a User Support Technician. In this role, you will be responsible for providing technical assistance and support to our users, ensuring they have the necessary tools and resources to perform their duties efficiently.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide timely and effective solutions to technical issues, ensuring minimal disruption to business operations.
  • Problem-Solving: Analyze and resolve complex technical problems, often requiring collaboration with other teams and stakeholders.
  • Training and Development: Provide training and guidance to users on the use of computer systems, software applications, and other technical tools.
  • Documentation and Record-Keeping: Maintain accurate and detailed records of technical issues, solutions, and user interactions, ensuring compliance with company policies and procedures.
  • Collaboration and Communication: Work closely with other technical support teams, stakeholders, and users to ensure seamless communication and effective issue resolution.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Skills: Strong technical knowledge of MS Office, MS Windows, and other software applications; excellent problem-solving and communication skills; ability to work in a fast-paced environment with attention to detail.
Working Conditions
  • Work Environment: Fast-paced environment with repetitive tasks.
  • Physical Capabilities: Ability to work in a standard office environment with minimal physical demands.
  • Language: English.
  • Hours: 30 hours per week.