Restaurant Supervisor

3 days ago

Winnipeg, Manitoba, Canada Cineplex Full time
Job Title: Restaurant/Amusement Service Supervisor

About the Role:

Cineplex Entertainment is seeking a highly motivated and experienced Restaurant/Amusement Service Supervisor to join our team at The Rec Room Seasons of Tuxedo. As a key member of our service team, you will be responsible for delivering exceptional guest experiences, ensuring seamless operations, and driving revenue growth.

Key Responsibilities:

  • Lead and manage a team of service staff to provide exceptional guest experiences and ensure seamless operations.
  • Develop and implement strategies to drive revenue growth, improve customer satisfaction, and increase sales.
  • Monitor and maintain high standards of cleanliness, safety, and security in all areas of the venue.
  • Collaborate with the Service Manager to develop and implement effective training programs for service staff.
  • Ensure compliance with all relevant legislation, company policies, and procedures.
  • Provide excellent customer service, resolve guest complaints, and maintain a positive and professional attitude.
  • Manage inventory, supplies, and equipment to ensure efficient operations and minimize waste.
  • Conduct regular audits and inspections to ensure compliance with company standards and regulatory requirements.
  • Develop and maintain relationships with suppliers, vendors, and other stakeholders to ensure seamless operations.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements:

  • 1-3 years of supervisory experience in the food service, retail, and/or amusement industry.
  • Excellent leadership, communication, customer service, conflict resolution, and interpersonal skills.
  • Ability to work flexible shifts, including days, evenings, nights, weekends, and holidays, as required.
  • Ability to work under pressure while complying with all relevant legislation.
  • Experience in all aspects of customer service and people management.
  • Experience in training will be considered an asset.
  • Familiarity with point-of-sale systems will be considered an asset.
  • Demonstrated ability to lead and direct a team.
  • Strong working knowledge of restaurant industry principles, methods, practices, and techniques.
  • Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments.
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • Able to effectively communicate both verbally and in writing.

Working Conditions:

  • Interacts with customers, employees, and management.
  • Standing for extended periods of time.
  • Will work flexible shifts.
  • Extended hours as required.
  • Manual dexterity required to use desktop computer and point-of-sale system, as required.
  • Lifting or moving up to 50 lbs may be required.
  • Exposure to hot grill or oven with temperatures as high as F.
  • Exposure to walk-in refrigerator with temperatures as low as 40oF.
  • Exposure to walk-in freezer with temperatures as low as 0oF.
  • Some travel may be required.
  • Ability to attend and conduct presentations.

About Cineplex:

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Life at Cineplex:

Cineplex is synonymous with entertainment. Known as Canada's largest and most innovative film exhibitor, we're so much more than movies – operating The Rec Room, Canada's favourite destination for 'Eats & Entertainment' and Playdium, specially designed for teens and families.

At Cineplex, change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified, and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us and explore roles in operations, food services, hospitality, digital commerce, digital (Cineplex Digital Media), cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more.

Proudly recognized as having one of the country's Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation, and Excellence.

We are creative, curious, and love thinking big. The next evolution of Cineplex starts here, with you.

Learn more about our businesses through the links below.

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