Implementation Services Manager

4 weeks ago

Ottawa, Ontario, Canada Karbon Inc Full time

Karbon is recognized as the premier provider of practice management solutions tailored for ambitious accounting firms. Our award-winning, collaborative cloud platform enhances workflow and communication, allowing the average accounting firm utilizing Karbon to reclaim 16 hours weekly for each employee.

With a customer base spanning 34 countries, we have developed a globally distributed workforce, with team members located across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. Our company is well-capitalized, holds the top position on G2, and boasts a remarkable team culture grounded in our core values. We are experiencing rapid growth and making a significant global impact.

About this Position

The Implementation Services Manager will report directly to the Chief Customer Officer. In this capacity, you will join a talented team and provide guidance to our implementation and services personnel. Leveraging your expertise in SaaS onboarding, you will empower your team to deliver effective solutions to accounting firms. Collaboration with your team and cross-departmental cooperation will be essential to enhance customer satisfaction and ensure that clients derive substantial value from our platform.

Your contributions will enable our clients to meet their business objectives and improve our gross and net retention rates. You will play a pivotal role in ensuring our clients are not only satisfied but also thriving, renewing their partnerships with us, and consistently realizing value from our products and services.

In this collaborative role, you will establish strong partnerships across departments such as Sales, Product, and Customer Success to design seamless customer journeys that assist clients in managing change and identifying opportunities to elevate our strategies. By fostering connections across teams and influencing stakeholders, you will guarantee a unified customer experience.

As the Implementation Services Manager, your responsibilities will include:

  • Ensuring the Implementation team is well-trained and prepared to deliver successful onboarding experiences, consistently achieving time to first value.
  • Providing coaching and support to our Implementation team as they lead onboarding processes for accounting firms of varying sizes.
  • Reporting on key performance indicators and metrics across your team to confirm that clients are receiving an exceptional initial experience with Karbon.
  • Executing the team strategy and managing operations through close collaboration with your cross-functional colleagues.
  • Working in tandem with our sales leaders to ensure a smooth customer handoff process.
  • Accurately forecasting to ensure adequate coverage for incoming customer projects.
  • Promoting automation and technology-driven processes, contributing to the existing customer health scoring system and related strategies.

Qualifications:

  • Proven experience in leading implementation teams with successful outcomes.
  • Capability to manage multiple tasks and relationships while fostering a collaborative environment.
  • A strong passion for identifying the optimal onboarding pathways for clients.
  • Experience in driving teams to effectively achieve goals and objectives.
  • A consultative approach with the humility to encourage firms to rethink their processes.
  • Demonstrated success through analytical skills and data-driven decision-making.
  • Strong problem-solving abilities: capable of understanding a problem, proposing a data-informed approach, and designing a strategy based on insights gained.
  • Proven ability to evaluate, select, and onboard new technologies to enhance business processes and user satisfaction.
  • The capacity to transition from ideation to execution: a proactive mindset, quick to test approaches, able to synthesize learnings, and iterate effectively.
  • Experience in cross-functional collaboration: building strong relationships with partners across various functions.
  • Ability to keep projects on track, regardless of hard deadlines.
  • Proficiency in providing and receiving feedback, delivering constructive criticism across all levels.
  • Excellent written and verbal communication skills.

Preferred Qualifications:

  • Experience implementing accounting software (e.g., GL migrations, ERP implementations).
  • Led teams through significant software transitions in the past.
  • Previous experience in a company that offers Workflow, Accounting, or Project Management software.
  • In-depth knowledge and prior experience with Karbon.
  • Familiarity with startup environments.

Why Join Karbon?

  • Up to 5 weeks of paid vacation annually.
  • Comprehensive benefits package, including fully employer-paid:
    • Medical, prescription, and paramedical coverage.
    • Dental insurance.
    • Vision care.
    • Life insurance.
    • $500 annual healthcare spending account.
  • Home office allowance.
  • Generous parental leave policy.
  • Opportunity to work with and learn from a high-performing, experienced team.
  • Be part of a rapidly growing company that prioritizes promoting high performers from within.
  • A collaborative, team-oriented culture that values diversity, invests in employee development, and provides consistent feedback.

Karbon is committed to diversity and inclusion, aligning with our core values as an organization. Research indicates that women and underrepresented groups are less likely to apply for positions unless they meet every single criterion. If you resonate with this job description but your previous experience does not perfectly align, we encourage you to apply. You may still be the ideal candidate for this role.

We recruit and reward individuals based on their capabilities and performance. We do not discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, or any other diversity dimensions that may impact inclusion within the organization.

Ultimately, if you are a good person, we want to connect with you.

  • Implementation Services Manager

    4 weeks ago

    Ottawa, Ontario, Canada Karbon Inc Full time

    About KarbonKarbon is a leading provider of practice management solutions tailored for ambitious accounting firms.Our award-winning, collaborative cloud platform enhances workflow and communication, allowing accounting firms utilizing Karbon to save an average of 16 hours weekly, per employee.Role OverviewThe Implementation Services Manager will report...

  • Implementation Manager

    1 week ago

    Ottawa, Ontario, Canada Intouch Insight Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Implementation Manager to join our team at Intouch Insight. As an Implementation Manager, you will play a key role in configuring new and recurring mystery shopping and audit programs in our administrative systems, ensuring timely and high-quality delivery.Key ResponsibilitiesCollaborate with...

  • Implementation Manager

    1 week ago

    Ottawa, Ontario, Canada Intouch Insight Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Implementation Manager to join our team at Intouch Insight. As an Implementation Manager, you will play a key role in configuring new and recurring mystery shopping and audit programs in our administrative systems, ensuring timely and high-quality delivery.Key ResponsibilitiesCollaborate with...

  • Implementation Manager

    15 hours ago

    Ottawa, Ontario, Canada Versature Full time

    About the RoleWe are seeking an experienced Implementation Manager to join our team at net2phone Canada. As a key member of our Onboarding and Fulfillment team, you will be responsible for leading a team of specialists to deliver a world-class customer experience.Key ResponsibilitiesCoach and develop a high-performing team of specialists to guide customers...

  • Implementation Manager

    18 hours ago

    Ottawa, Ontario, Canada Versature Full time

    About the RoleWe are seeking an experienced Implementation Manager to join our team at net2phone Canada. As a key member of our Onboarding and Fulfillment team, you will be responsible for leading a team of specialists to deliver a world-class customer experience.Key ResponsibilitiesCoach and develop a high-performing team of specialists to guide customers...

  • Customer Implementation Manager

    4 weeks ago

    Ottawa, Ontario, Canada net2phone Canada Full time

    Overview of the Role.As a prominent provider of business communication solutions in Canada, we are dedicated to enhancing the connectivity of organizations across the nation. Our innovative offerings are designed to streamline communication, and our commitment to delivering exceptional customer experiences sets us apart in the industry.About Our...

  • Senior Project Manager

    3 days ago

    Ottawa, Ontario, Canada The Taggart Group of Companies Full time

    Job Title: Senior Project Manager, ITThe Taggart Group of Companies, a leading full-service construction organization, is seeking a highly skilled Senior Project Manager, IT to lead the strategic planning, execution, and management of IT projects across the organization.Key Responsibilities:Develop detailed project plans, timelines, and resource allocation...

  • Senior Project Manager

    3 days ago

    Ottawa, Ontario, Canada The Taggart Group of Companies Full time

    Job Title: Senior Project Manager, ITThe Taggart Group of Companies, a leading full-service construction organization, is seeking a highly skilled Senior Project Manager, IT to lead the strategic planning, execution, and management of IT projects across the organization.Key Responsibilities:Develop detailed project plans, timelines, and resource allocation...

  • Implementation Project Manager

    4 weeks ago

    Ottawa, Ontario, Canada Versature Full time

    About VersatureVersature is a prominent provider of business communication solutions in Canada, committed to delivering cutting-edge services that improve connectivity for organizations nationwide. We prioritize customer success and strive to offer exceptional service, creating valuable experiences for our clients.Position: Implementation ManagerRole...

  • Administrative Officer

    2 weeks ago

    Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full time

    About the RoleWe are seeking an experienced Administrative Officer to join our team at Interrent Holdings Manager Limited Partnership. As an Administrative Officer, you will play a key role in supporting the day-to-day operations of our property management company.Key ResponsibilitiesAdministrative SupportProvide administrative assistance to the management...

  • Senior Project Manager

    3 days ago

    Ottawa, Ontario, Canada Taggart Group of companies Full time

    Job Title: Senior Project Manager, ITReports to: Chief Information OfficerCompany Overview: Taggart Group of Companies is a leading construction organization with a rich history spanning over 75 years. As a family business, we pride ourselves on delivering expert leadership in real estate development, planning, design, finance, construction, and...

  • Senior Project Manager

    3 days ago

    Ottawa, Ontario, Canada Taggart Group of companies Full time

    Job Title: Senior Project Manager, ITReports to: Chief Information OfficerCompany Overview: Taggart Group of Companies is a leading construction organization with a rich history spanning over 75 years. As a family business, we pride ourselves on delivering expert leadership in real estate development, planning, design, finance, construction, and...

  • Recreation Services Coordinator

    1 week ago

    Ottawa, Ontario, Canada Canadian Forces Morale and Welfare Services - CFMWS Full time

    About the RoleAs a National Recreation Coordinator at Canadian Forces Morale and Welfare Services - CFMWS, you will play a key role in implementing, coordinating, and evaluating the operations and delivery of National Recreation programs and services.Key ResponsibilitiesProvide first-line support to Base/Wing/Unit personnel for the implementation and...

  • Implementation Project Manager

    4 days ago

    Ottawa, Ontario, Canada TV2 Consulting Full time

    Job Summary:The Implementation Manager is responsible for overseeing the software development and delivery process, ensuring timely and successful project completion.Key Responsibilities:Project Planning: Develop and implement project plans, schedules, and resource allocation strategies to meet project objectives.Release Coordination: Coordinate release...

  • Implementation Project Manager

    5 days ago

    Ottawa, Ontario, Canada TV2 Consulting Full time

    Job Summary:The Implementation Manager is responsible for overseeing the software development and delivery process, ensuring timely and successful project completion.Key Responsibilities:Project Planning: Develop and implement project plans, schedules, and resource allocation strategies to meet project objectives.Release Coordination: Coordinate release...

  • Implementation Project Manager

    1 week ago

    Ottawa, Ontario, Canada TV2 Consulting Full time

    Job Summary:The Implementation Manager is responsible for overseeing the software development and delivery process, ensuring timely and successful project completion.Key Responsibilities:Project Planning: Develop and implement project plans, schedules, and resource allocation to meet project objectives.Release Coordination: Coordinate release schedules,...

  • Implementation Project Manager

    1 week ago

    Ottawa, Ontario, Canada TV2 Consulting Full time

    Job Summary:The Implementation Manager is responsible for overseeing the software development and delivery process, ensuring timely and successful project completion.Key Responsibilities:Project Planning: Develop and implement project plans, schedules, and resource allocation to meet project objectives.Release Coordination: Coordinate release schedules,...

  • Administrative Officer

    3 days ago

    Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full time

    About the RoleWe are seeking an experienced Administrative Officer to join our team at Interrent Holdings Manager Limited Partnership. As an Administrative Officer, you will play a key role in supporting the day-to-day operations of our property management company.Key ResponsibilitiesAdministrative Support: Provide administrative assistance to the management...

  • Administrative Officer

    3 days ago

    Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full time

    About the RoleWe are seeking an experienced Administrative Officer to join our team at Interrent Holdings Manager Limited Partnership. As an Administrative Officer, you will play a key role in supporting the day-to-day operations of our property management company.Key ResponsibilitiesAdministrative Support: Provide administrative assistance to the management...

  • Administrative Officer

    6 days ago

    Ottawa, Ontario, Canada Interrent Holdings Manager Limited Partnership Full time

    About the RoleWe are seeking an experienced Administrative Officer to join our team at Interrent Holdings Manager Limited Partnership. As an Administrative Officer, you will play a key role in supporting the day-to-day operations of our property management company.Key ResponsibilitiesAdministrative Support: Provide administrative assistance to the management...