Implementation Manager
1 week ago
Job Summary
We are seeking a highly skilled and detail-oriented Implementation Manager to join our team at Intouch Insight. As an Implementation Manager, you will play a key role in configuring new and recurring mystery shopping and audit programs in our administrative systems, ensuring timely and high-quality delivery.
Key Responsibilities
- Collaborate with Customer Success Managers and the Scheduling and Quality Assurance teams to configure programs and ensure seamless execution.
- Participate in Info-Project meetings to discuss project requirements and objectives.
- Work with the Scheduling team to obtain and share necessary elements for program implementation.
- Client setup and configuration in our systems.
- Review and advise on questionnaire creation.
- Execute test shops and review contractor guidelines.
- Prepare solicitation texts and standardize documents/communications for contractors.
- Prepare shop cycles and configure required parameters in our systems.
- Provide weekly implementation updates to the Business Unit Leader.
- Ensure timely and effective communication with internal stakeholders.
- Keep up-to-date information on project implementation.
- Setup custom dashboards/records lists for easy access to important information.
- Coordinate custom development requirements and track software bugs.
- Actively participate in meetings and continuous improvement efforts.
- Track and report on relevant KPIs, such as on-time completion rates and customer satisfaction.
Required Profile
- High school diploma.
- Excellent communication and project management skills.
- Enthusiastic and dynamic individual with creative problem-solving skills.
- Excellent team player with high-level computer skills and knowledge of Excel.
About Intouch Insight
Intouch Insight is a leading provider of customer experience management solutions. We help businesses understand their customers and improve their overall experience. Our team is passionate about delivering high-quality solutions and exceptional customer service.
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