Academic Registration Support Specialist

6 days ago

Calgary, Alberta, Canada Mount Royal University Full time

About Mount Royal University

Mount Royal University is a vibrant institution located in Calgary, Alberta, Canada, with a rich history dating back to 1910.

As a mid-sized university, MRU offers smaller class sizes, a robust liberal education, and unique undergraduate programs that cater to the diverse needs of its students.

With over 15,000 credit students, the university provides 13 bachelor degrees and 36 majors, ensuring that students have a wide range of academic opportunities.

About the Department and Role

Working in the Central Academic Advising Office, Registration Peers are casual employees who assist students in navigating MRU's registration systems.

Responsibilities

  1. Create a welcoming environment for students in person and virtually
  2. Answer emails in the advising inbox flagged for Registration Peers
  3. Maintain an online booking schedule in alignment with scheduled shifts
  4. Complete walk-in and virtual appointment tracking as directed
  5. Demonstrate to students how to navigate MyMRU, My Schedule Builder, and the Registration Landing Page
  6. Be familiar with and refer students to use the online advising guides and mruGradU8
  7. Support the creation of a course schedule that considers students' academic and personal needs and aligns with the suggestions of their Academic Advisor
  8. Understand the knowledge and expertise of Academic Advisors and refer appropriately
  9. Make meaningful referrals to campus resources based on student needs
  10. Provide students with clear and accurate information but refrain from answering questions for which the complete or accurate answer is unknown
  11. Facilitate registration information sessions to groups of students as assigned
  12. Assist with other duties and projects within Academic Advising as they arise

Qualifications

  1. Comfortable navigating MRU's electronic resources including the MRU website, MyMRU, mruGradU8, the Registration Landing page, and My Schedule Builder
  2. Enthusiasm to work with fellow students and a strong desire to help them succeed
  3. Awareness and understanding of the various campus resources available for students
  4. Strong presentation skills and comfortable creating and delivering presentations
  5. Ability to work independently with minimal supervision
  6. Effective communication skills
  7. MRU student in good academic standing

What We Offer

Talented and committed employees are the driving force behind student success.

We strive to be an employer of choice among Canadian post-secondary institutions.

At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

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