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Customer Engagement Representative

3 months ago

Vancouver, British Columbia, Canada Russell Food Equipment Limited Full time
Position Overview

Join our team at Russell Food Equipment Limited as an Inside Sales Representative. This is a permanent role that requires a commitment of 40 hours per week and the ability to communicate effectively in English.

Qualifications
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 to 2 years in a related field
Work Environment

The role involves providing on-site customer service in various settings, including:

  • Sales
  • Retail and wholesale establishments
  • Distribution centers
  • Office environments
Key Responsibilities
  • Process payments through cash, cheque, credit card, or automatic debit
  • Operate cash registers and manage financial transactions
  • Assist in merchandise display and organization
  • Engage with customers to understand their needs and provide suitable product recommendations
  • Maintain accurate sales records for inventory management
  • Train new employees on company policies and procedures
  • Price items according to established guidelines
  • Utilize computerized inventory control systems for organization
  • Handle customer inquiries and resolve issues effectively
  • Direct and support team members in daily operations
Product Knowledge

Familiarity with various products, particularly appliances, is essential.

Technical Skills

Proficiency in the following software is required:

  • MS Excel
  • MS Word
  • MS Outlook
  • Price scanner technology
Personal Attributes

The ideal candidate will possess:

  • Integrity and reliability
  • Excellent interpersonal and communication skills
  • Strong organizational abilities
  • A positive and outgoing demeanor
  • Ability to multitask and manage time effectively
Benefits

We offer a comprehensive benefits package, including:

  • Health care plan
  • Dental and vision care
  • Disability and life insurance
  • Group insurance benefits
  • Free parking and paid time off for volunteering or personal days
Accessibility Support

We are committed to providing physical accessibility accommodations for all employees.