Customer Service Representative

1 month ago


Vancouver, British Columbia, Canada Purdys Chocolatier Full time
Job Title: Customer Support Representative

We are seeking a highly motivated and customer-focused individual to join our Fundraising, Group Savings, and Business Gifting team as a Customer Support Representative.

Job Summary:

This role involves supporting the promotion of our programs to new and existing customers through inbound and outbound calls. You will be responsible for engaging with customers, promoting our sales programs, and working in a team environment.

Key Responsibilities:
  • Validate contact information for existing and new customers
  • Contact leads to promote our sales programs
  • Support customers with our online ordering system
  • Troubleshoot our website and online ordering system with customers
  • Respond to inquiries from customers in a timely manner
  • Other duties may include data entry, data organization, and research on new customers
Requirements:
  • Provide great customer service and have strong multitasking skills
  • Be able to work in a fast-paced environment
  • Have basic level of Microsoft Office Suite (Excel) and can work with computer
  • Have advanced level of spoken and written English
  • Previous telephone customer service experience is an asset
What We Offer:
  • 30% discount on all products through our online store
  • Working with fantastic people who are passionate about creating incredible Purdys moments
  • Fun working environment that values work-life balance

We are an equal opportunities employer and welcome applications from diverse candidates. If you require assistance or an accommodation due to a disability, please reach out to us via email at resumes@purdys.com.



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