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Technical Support Specialist

2 months ago

Windsor, Ontario, Canada 2720455 Ontario Inc. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at 2720455 Ontario Inc. as a key member of our IT department.

Key Responsibilities
  • Provide technical support to employees and customers, resolving issues related to computer networks, software, and hardware.
  • Configure and troubleshoot computer systems, networks, and peripherals to ensure optimal performance.
  • Develop and maintain technical documentation, including user guides and troubleshooting procedures.
  • Collaborate with other technical teams to resolve complex technical issues and implement new technologies.
  • Participate in the design and implementation of new IT systems and processes.
  • Provide training and support to employees on new technologies and systems.
  • Manage and maintain the company's IT infrastructure, including servers, networks, and security systems.
  • Ensure compliance with company policies and procedures related to IT security and data protection.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 7 months of experience in a technical support role.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of networking protocols, operating systems, and software applications.
  • Experience with IT service management tools and technologies.
Working Conditions

The successful candidate will work in a dynamic and collaborative environment, with a focus on delivering exceptional customer service and support.

Language

The primary language of work is English.