Customer Success Manager
4 weeks ago
CAE is seeking a highly skilled Customer Success Manager - Air Traffic Services to join our team. In this role, you will be responsible for delivering exceptional customer experiences, ensuring seamless training programs, and driving business growth.
Key Responsibilities:- Develop and implement customer-centric training programs to meet the needs of our anchor customer, NAV CANADA.
- Collaborate with cross-functional teams to ensure effective communication, coordination, and issue resolution.
- Monitor and report on key performance indicators (KPIs) to drive business growth and improve customer satisfaction.
- Act as the primary point of contact for customers, managing daily sales requests, change orders, and customer inquiries.
- Identify and lead improvement activities to enhance the customer journey and drive business growth.
- Minimum 3 years of experience in project management, operations, or coordinator-type roles.
- Excellent interpersonal and communication skills, with the ability to maintain strong customer orientation under adverse circumstances.
- Strong analytical skills and problem-solving ability, with a focus on quality and continuous process improvement.
- Experience using STARS, Gemini, PowerBI, Salesforce, Centrik, or SAP is an asset.
- A dynamic and innovative work environment where your initiatives will be recognized and valued.
- The opportunity to work on a variety of projects on a multidisciplinary team.
- Flexible schedules and attractive employee benefits.
CAE is committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.
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Customer Success Manager
4 weeks ago
Montreal, Quebec, Canada Adoc Talent Management Full timeCustomer Success ManagerAdoc Talent Management is seeking a highly skilled Customer Success Manager to join its client, a pioneering software company dedicated to making the aviation industry more sustainable through digital technology.The company has been at the forefront of developing an eco-flight solution (SaaS) that optimizes fuel consumption and...
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Customer Success Manager
4 weeks ago
Montreal, Quebec, Canada Adoc Talent Management Full timeCustomer Success ManagerAdoc Talent Management is seeking a highly skilled Customer Success Manager to join its client, a pioneering software company dedicated to making the aviation industry more sustainable through digital technology.The company has been at the forefront of developing an eco-flight solution (SaaS) that optimizes fuel consumption and...
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Customer Success Manager
4 weeks ago
Montreal, Quebec, Canada Adoc Talent Management Full timeCustomer Success ManagerAdoc Talent Management is seeking a seasoned professional to join our team as a Customer Success Manager. As a key member of our client's growth team, you will be responsible for driving customer success and ensuring our clients achieve their objectives.Key Responsibilities:Develop and implement customer success plans to ensure...
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Customer Success Manager
4 weeks ago
Montreal, Quebec, Canada Adoc Talent Management Full timeCustomer Success ManagerAdoc Talent Management is seeking a seasoned professional to join our team as a Customer Success Manager. As a key member of our client's growth team, you will be responsible for driving customer success and ensuring our clients achieve their objectives.Key Responsibilities:Develop and implement customer success plans to ensure...
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Customer Success Manager
2 weeks ago
Montreal, Quebec, Canada Velixo Full timeVelixo is a leading provider of Excel-based reporting solutions for cloud ERP systems. We are seeking a Customer Success Manager to guide clients through their entire post-sales journey in a dynamic reseller environment.The ideal candidate is customer-centric, exceling at understanding client needs and committed to ensuring they achieve maximum value from...
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Customer Success Manager
2 weeks ago
Montreal, Quebec, Canada WIPTEC Full timeJob Title: Customer Success ManagerWIPTEC, a leader in order picking for the retail and e-commerce industry, is seeking a Customer Success Manager to fill a key position in our team.The Customer Success Manager will act as WIPTEC's primary contact for our customers, ensuring that their requirements and expectations are understood and met within WIPTEC.The...
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Customer Success Manager
3 weeks ago
Montreal, Quebec, Canada Randstad Full timeCustomer Success ManagerWe are seeking a highly motivated and proactive Customer Success Manager to join our team of seasoned professionals. As a key member of our team, you will be responsible for guiding customers through the entire process, ensuring that they get the most out of their language solutions.Key Responsibilities:Guide customers through the...
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Customer Success Manager
3 weeks ago
Montreal, Quebec, Canada Randstad Canada Full timeAbout the RoleWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Randstad Canada. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services, and identifying opportunities for growth and...
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Customer Success Manager
4 weeks ago
Montreal, Quebec, Canada Tbwa ChiatDay Inc Full time{"h1": "Customer Success Manager at Zeffy", "p": "At Zeffy, we're revolutionizing the social economy with our innovative zero-fee fundraising platform, trusted by over 30,000 nonprofits across North America. As a Customer Success Manager, you'll play a pivotal role in ensuring the happiness of our nonprofit users. Our support team sets the industry...
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Customer Success Manager
4 weeks ago
Montreal, Quebec, Canada Tbwa ChiatDay Inc Full time{"h1": "Customer Success Manager at Zeffy", "p": "At Zeffy, we're revolutionizing the social economy with our innovative zero-fee fundraising platform, trusted by over 30,000 nonprofits across North America. As a Customer Success Manager, you'll play a pivotal role in ensuring the happiness of our nonprofit users. Our support team sets the industry...
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Customer Success Manager
3 weeks ago
Montreal, Quebec, Canada WIPTEC Full timeJob Title: Customer Success ManagerJob Summary: WIPTEC is seeking a Customer Success Manager to act as our primary contact for customers. The incumbent will be responsible for ensuring that customer requirements and expectations are understood and met within WIPTEC. The mandate includes project management, schedule tracking, budget management, and efficient...
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Customer Success Manager
1 month ago
Montreal, Quebec, Canada WIPTEC Full timeJob Title: Customer Success ManagerJob Summary:The Customer Success Manager will be responsible for ensuring the requirements and expectations of our clients are understood and met within WIPTEC. This includes project management, schedule tracking, budget management, and efficient communication with clients. The incumbent will also be responsible for...
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Customer Success Manager
1 month ago
Montreal, Quebec, Canada WIPTEC Full timeJob Title: Customer Success ManagerJob Summary:The Customer Success Manager will be responsible for ensuring the requirements and expectations of our clients are understood and met within WIPTEC. This includes project management, schedule tracking, budget management, and efficient communication with clients. The incumbent will also be responsible for...
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Customer Success Manager
2 weeks ago
Montreal, Quebec, Canada Adoc Talent Management Full timeJob Description:Adoc Talent Management is seeking a Customer Success Manager to support the growth of its client, a growing company that aims to make the aviation industry more sustainable through digital technology.Key Responsibilities:Manage onboarding, training, and support for airlines' usersBoost customers' adoption and engagementMonitor airlines'...
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Strategic Customer Success Manager
2 weeks ago
Montreal, Quebec, Canada MongoDB Full timeMongoDB is seeking a seasoned professional to join our team as a Strategic Customer Success Manager. As a key member of our Customer Success organization, you will be responsible for driving customer growth and retention through strategic account planning, technical enablement, and issue resolution.This role requires a strong passion for technology and a...
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Customer Success Manager
2 weeks ago
Montreal, Quebec, Canada Randstad Canada Full timeCustomer Success ManagerA leading translation company in Montreal seeks a Customer Success Manager to join its team of professionals. The ideal candidate will guide customers through the entire process, ensuring they get the most out of their language solutions.Key Responsibilities• Build strong relationships with customers to understand their needs and...
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Strategic Customer Success Manager
3 weeks ago
Montreal, Quebec, Canada MongoDB Full timeCustomer Success ManagerMongoDB is a leading developer data platform that empowers innovators to create, transform, and disrupt industries. As a Customer Success Manager, you will play a critical role in helping our customers achieve their goals by providing strategic guidance, technical expertise, and exceptional customer service.Key Responsibilities:Work...
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Senior Customer Success Manager
3 weeks ago
Montreal, Quebec, Canada Coveo Full timeThe ChallengeCoveo is seeking a seasoned Senior Customer Success Manager to join our team. As a key member of our Customer Success Management team, you will collaborate with our customers to ensure that our solutions and capabilities align with their strategic business outcomes.You will embark on a mission to enhance customer engagement, foster product...
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Senior Customer Success Manager
4 weeks ago
Montreal, Quebec, Canada Coveo Full timeThe OpportunityCoveo is seeking a Senior Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for ensuring our customers achieve their strategic business outcomes through our solutions and capabilities.Your Key ResponsibilitiesCollaborate with customers to understand their business needs and...
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Senior Customer Success Manager
4 weeks ago
Montreal, Quebec, Canada Coveo Full timeThe OpportunityCoveo is seeking a Senior Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for ensuring our customers achieve their strategic business outcomes through our solutions and capabilities.Your Key ResponsibilitiesCollaborate with customers to understand their business needs and...