Customer Success Manager
2 weeks ago
Job Description:
Adoc Talent Management is seeking a Customer Success Manager to support the growth of its client, a growing company that aims to make the aviation industry more sustainable through digital technology.
Key Responsibilities:
- Manage onboarding, training, and support for airlines' users
- Boost customers' adoption and engagement
- Monitor airlines' satisfaction and ensure it stays at the highest level
- Proactively conduct analysis to optimize airlines' operations, with dedicated consulting offers and in relation with upsell of new products
- Advocate and liaise with internal teams, including Product, Engineering to improve customers' experience and share customers' requirements
- Provide pre-sales technical support to the Marketing & Sales team
Requirements:
- Bachelor's or Master's degree in Aeronautics or another relevant discipline for the aviation industry;
- Experience with aeronautical, flight, or airline operations: performance, aircraft life monitoring, operations (e.g plane diversion), regulation, planning;
- Knowledge in fuel optimization, dispatch, safety, punctuality;
- Ability to listen to customers and identify their needs;
- Advise customers by analyzing data and proposing improvements;
- Autonomous and rigorous in managing a portfolio of customers;
- Transverse project management both with customers and internal teams;
- Previous experience with customers and international exposure;
- Fluent in English (mandatory), good level in French (or open to learn it), Spanish and Portuguese are assets
- Private or commercial aircraft pilot license, an asset;
About the Company:
Our client is a software company that has been developing an eco-flight solution (SaaS) designed to optimize fuel consumption and reduce CO2 emissions. They rely on Big Data, Artificial Intelligence, and Machine Learning algorithms to analyze data available in aircraft black boxes.
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