Bilingual Content Specialist

3 weeks ago

Toronto, Ontario, Canada icuc Full time

{"title": "Content Specialist - Social Media", "description": "We are seeking a highly skilled and experienced Content Specialist to join our team. As a Content Specialist, you will be responsible for creating and moderating engaging content across various social media platforms. Your primary goal will be to provide an excellent experience for our clients' audience through their social channels.

Responsibilities:

* Review, monitor, and respond to comments posted to our clients' social channels
* Craft creative written content to encourage participation and increase engagement
* Provide our clients' audience with an excellent experience through their social channels
* Escalate issues, observations, opportunities, and insights through the relevant channels
* Understand our clients' social media strategy, tone-of-voice, and brand guidelines
* Ensure the online community's safety policies and brand guidelines are being followed

Requirements:

* Exceptional written communication skills in English and one of the following languages: German, Norwegian, Swedish, Finnish, Japanese, or Thai
* Residency in Canada
* Open and flexible availability to work a combination of shifts throughout the week and weekends
* Professional experience moderating and engaging across all social media platforms
* Experience writing, editing, and creating engaging content in the social media space
* Ability to tailor your written tone and voice to match each customer
* Exceptional customer service skills
* Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries
* Reliable high-speed internet with no data restrictions
* An active Facebook account

We offer a competitive hourly pay range of $16.75 to $17.00 CAD and a range of benefits to all hourly employees working a minimum of 22 hours a week.

At ICUC, we strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best.

If you need accommodation during the application or interview process, please contact Canada.Recruitment@dentsu.com or to begin a conversation about your individual accessibility needs throughout the hiring process.

We thank all applicants, however only those who qualify for next steps will be contacted.
"}

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