Bilingual Content Specialist

1 month ago

Toronto, Ontario, Canada dentsu Full time

Company Description

ICUC is a team of creatives, strategists, content creators, and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life.

You can become a part of a fast-paced, exciting, and fun work environment, all from the comfort of your own home – ICUC is a fully remote company and has been since day one. Our mission is to remind the world that there are humans behind brands. That does not only apply to our clients and social media communities but first and foremost to the workplace. Our culture is built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities, and grow with us. At ICUC, we achieve things together, as a team.

Job Description

We are looking for experienced, driven, bilingual Social Media Content Specialists that are available to work a combination of shifts, including days - 8AM - 4PM North American Central Standard Time, evenings - 4PM - 12AM North American Central Standard Time, and overnights 12AM - 8AM North American Central Time throughout the week AND on weekends, to join our growing team.

Key Responsibilities

  • Review, monitor, moderate, and respond to comments posted to our clients' social channels (Facebook, Instagram, etc.) on behalf of our clients using their unique brand voice.
  • Craft creative written content to encourage participation and increase engagement across our clients' social channels.
  • Provide our clients' audience with an excellent experience through the clients' social channels.
  • Escalate issues, observations, opportunities, and insights through the relevant channels.
  • Understand our clients' social media strategy, tone-of-voice, and brand guidelines, to communicate with their audience efficiently.
  • Ensure the online community's safety policies and brand guidelines are being followed by all members.

Qualifications

  • Exceptional written communication (spelling, grammar, syntax, etc.) in English and one of the following languages: Norwegian, Swedish, Finnish, or Japanese. Native fluency (C2 proficiency level) in both languages required.
  • Residency in Canada.
  • Open and flexible availability to work a combination of the eight-hour shifts noted above throughout the week and weekends. Unfortunately, we are unable to accommodate any limitations in availability.
  • Professional experience moderating and engaging across all social media platforms.
  • Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines.
  • The ability to tailor your written tone and voice to match each customer.
  • Exceptional customer service skills.
  • Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries.
  • Reliable high-speed internet with no data restrictions.
  • An active Facebook account.

What We Offer

Full-time (32-40 hours per week) and part-time (24-32 hours per week) opportunities are available. All shifts are 8 hours in length with the expectation to be available to work a combination of the shifts/days outlined above.

The hourly pay range for this position is $ to $ CAD. Actual hourly pay within the hourly range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all hourly employees working a minimum of 22 hours a week.

We know through experience that different ideas, perspectives, and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact or to begin a conversation about your individual accessibility needs throughout the hiring process.

ICUC thanks all applicants, however only those who qualify for next steps will be contacted.

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