Content Specialist

2 weeks ago

Toronto, Ontario, Canada dentsu Full time

About ICUC

ICUC is a team of creatives, strategists, content creators, and social media managers working directly with brands to deliver first-class social media expertise, helping our clients bring their brand stories to life.

We're a fully remote company, and our mission is to remind the world that there are humans behind brands. Our culture is built on collaboration, responsibility, and trust, recognizing hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities, and grow with us.

Job Description

We're looking for experienced, driven bilingual Social Media Content Specialists to join our growing team. As a Content Specialist, you'll review, monitor, moderate, and respond to comments posted to our clients' social channels, using their unique brand voice.

Key Responsibilities:

  • Review and moderate comments on social media channels
  • Craft creative written content to encourage participation and increase engagement
  • Provide an excellent experience for our clients' audience
  • Escalate issues, observations, opportunities, and insights through relevant channels
  • Understand our clients' social media strategy, tone-of-voice, and brand guidelines
  • Ensure online community safety policies and brand guidelines are followed

Qualifications

We're looking for individuals with:

  • Exceptional written communication skills in English and one of the following languages: Norwegian, Swedish, Finnish, or Japanese
  • Native fluency (C2 proficiency level) in both languages required
  • Residency in Canada
  • Open and flexible availability to work a combination of shifts, including days, evenings, and overnights, throughout the week and on weekends
  • Professional experience moderating and engaging across all social media platforms
  • Experience writing, editing, and creating engaging content in the social media space
  • Exceptional customer service skills
  • Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries
  • Reliable high-speed internet with no data restrictions
  • An active Facebook account

What We Offer

We offer a range of benefits, including hourly pay, medical, dental, RRSP, paid time off, and other benefits for hourly employees working a minimum of 22 hours a week.

We're committed to creating workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. If you need accommodation during the application or interview process, please contact us to begin a conversation about your individual accessibility needs.

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