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Customer Service Representative

2 months ago

Brantford, Ontario, Canada Precise Parklink Full time

About Precise ParkLink:

Precise ParkLink is a leading provider of parking and mobility services in Canada, with a strong presence across the country. Our team is dedicated to delivering exceptional customer experiences and providing innovative solutions to our clients.

Job Summary:

The Customer Care Associate plays a critical role in ensuring the smooth operation of our parking facilities. As a key member of our team, you will be responsible for providing guidance to customers, addressing their concerns, and ensuring their overall satisfaction.

Key Responsibilities:

  • Provide exceptional customer service to clients entering our parking facilities
  • Respond to customer inquiries and concerns in a timely and professional manner
  • Work collaboratively with the team to ensure seamless parking operations
  • Identify and address customer complaints in a compassionate and patient manner
  • Balance cash records and manage parking records with accuracy and attention to detail
  • Troubleshoot parking equipment issues and perform basic maintenance tasks
  • Assist with I-PASS enrollment and cancellation processes
  • Perform additional duties as assigned by management

Requirements:

  • High school graduate or higher education
  • Basic computer skills, including Windows and MS Office
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask effectively
  • Valid driver's license and vehicle preferred

What We Offer:

Precise ParkLink offers a dynamic and supportive work environment, with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed.