Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused Call Centre Representative to join our team at Mass Markets. As a Call Centre Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner
- Provide product and service information to customers
- Upsell and cross-sell products and services to customers
- Meet or exceed sales and customer satisfaction targets
- Work collaboratively with other teams to resolve customer issues
- Stay up-to-date with product and service knowledge to provide accurate information to customers
Requirements:
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer skills and knowledge of Microsoft Office
- Ability to work a variety of shifts, including evenings and weekends
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Recognition and rewards for outstanding performance
- A dynamic and supportive work environment
How to Apply:
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and cover letter, to [insert contact information].
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