User Support Specialist

2 weeks ago

Mississauga, Ontario, Canada Ishay Technologies Full time

User Support Specialist needed to provide technical assistance to users with computer-related difficulties. Key responsibilities include giving access to computer networks, reporting on system performance, and providing training to users.

Key Requirements:

  • Bachelor's degree or equivalent experience
  • 1 year to less than 2 years of experience
  • Permanent position, 35-40 hours/week, English language

Responsibilities:

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Screening Questions:

  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?

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