Cloud System Support Specialist

2 months ago

Montreal, Quebec, Canada Bell Canada Full time
About the Role

We are seeking a highly skilled Cloud System Support Specialist to join our team at Bell Canada. As a key member of our data center engineering team, you will be responsible for architecting, implementing, and managing the infrastructure necessary to support cloud workloads on physical servers.

Key Responsibilities
  • Server Monitoring and Maintenance: Monitor the health and performance of cloud computing physical servers, including HPE, DELL, Supermicro, and other vendors.
  • Issue Resolution: Diagnose and resolve software issues, hardware failures, kernel panics, system crashes, and performance degradation.
  • Team Leadership: Lead and support a team of technical support specialists through daily calls in an agile environment.
  • Automation and Scripting: Leverage scripting languages (e.g., Bash, Python) and automation tools (e.g., Ansible, Puppet) to automate repetitive tasks, streamline operations, and ensure consistency across bare metal systems.
  • Security and Compliance: Assess the need for software and firmware updates based on vendor recommendations, security patches, and performance enhancements. Hardening the security of bare-metal servers through configuration management, access controls, and encryption mechanisms.
  • Documentation and Knowledge Sharing: Maintain comprehensive documentation of system configurations, procedures, and troubleshooting steps to facilitate knowledge sharing and continuity of operations.
  • Collaboration and Communication: Work closely with vendors and other internal and external parties to deliver an efficient support solution. Contribute to problem resolution as part of cross-functional teams using Agile/Scrum, Lean methodologies.
Critical Qualifications
  • Education: Degree in Computer Science or Information Science.
  • Experience: 5 to 10 years of technical and operational experience in IT.
  • Technical Skills: Strong knowledge of physical server hardware and data center management. Experience building and maintaining Ansible playbooks (including Ansible tower). Server hardware and firmware management tools: HPe OneView, HPe OneView Global Dashboard, DellEMC OpenManage, DellEMC SupportAssist Enterprise. Advanced Linux knowledge (medium to high level). Python/API (intermediate to advance).
  • Soft Skills: Strong problem-solving skills and ability to work under pressure. Strong time management skills and work ethic to manage multiple accountabilities. Ability to build relationships and work effectively with internal players and vendors. Embrace change within the same team. Available to work 24/7 on call (rotating schedule).
Preferred Qualifications
  • Monitoring Products: Zabbix, Grafana, Prometheus.
  • Database: MySQL.
  • DMTF RedFish.
  • Language: Bilingual French and English (written and verbal).
  • Virtualization and Containerization: Familiarity with virtualization and containerization (e.g., VMware, OpenShift, OpenStack).
  • Network Knowledge: Medium level of network knowledge.
  • Version Control Systems.

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