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Housekeeping Associate
2 months ago
We are seeking a highly motivated and detail-oriented Housekeeping Associate to join our team at The Westin Nova Scotian. As a Housekeeping Associate, you will play a critical role in ensuring that our guest rooms and public areas are clean, comfortable, and well-maintained.
Key Responsibilities- Maintain Clean and Attractive Guestrooms: Ensure that guest rooms are clean, tidy, and meet or exceed hotel standards.
- Focus on Details: Pay attention to details such as making beds, changing linens, cleaning, dusting, polishing, and vacuuming to ensure a high level of quality.
- Be Organized: Maintain a clean and organized housekeeping closet and cart area to ensure efficient workflow.
- Be a Team Player: Collaborate with colleagues to achieve departmental goals and participate in team-building activities.
- Provide Excellent Guest Service: Greet guests warmly and provide a positive experience by ensuring that their needs are met.
- Follow Safety and Security Protocols: Adhere to hotel safety and security policies and procedures to ensure a safe working environment.
- Basic English Communication Skills: Possess basic English communication skills to effectively interact with guests and colleagues.
- Physical Demands: Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Visual and Auditory Abilities: Possess near vision and ability to stand for long periods without sitting or leaning.
- Multi-Tasking Ability: Ability to multi-task and prioritize tasks to meet deadlines.
- Approach Guest Interactions with a Friendly and Service-Oriented Manner: Greet guests warmly and provide a positive experience by ensuring that their needs are met.
- Maintain Regular Attendance: Maintain regular attendance in compliance with New Castle standards, as required by scheduling.
- Comply with Hotel Standards and Regulations: Comply at all times with New Castle standards and regulations to ensure safe and efficient hotel operations.
- Secure Issued Keys: Secure issued keys at all times and report lost or stolen keys immediately.
- Follow Proper SOP: Follow proper Standard Operating Procedures (SOP) on entering and securing guest rooms.
- Thoroughly Clean and Restock Guestrooms: Thoroughly clean and re-stock guestrooms to New Castle Standards.
- Complete Pre-Cleaning Duties: Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Report Lost and Found Items: Report all lost and found items to the Housekeeping Supervisor immediately.
- Keep Hallways and Public Areas Clean: Keep all hallways, public areas, and closets clean, neat, and boomed.
- Prepare Housekeeping Cleaning Cart: Prepare housekeeping cleaning cart for next day's use.
- Report Maintenance Repairs: Report any maintenance repairs immediately to the Housekeeping Supervisor or Manager.
- Complete Assigned Cleaning Duties: Complete all assigned cleaning duties in designated area.
- Keep Supervisors Informed: Keep immediate supervisors fully informed of all challenges or matters requiring their attention.
