Customer Support Team Lead

1 week ago

Calgary, Alberta, Canada subsurfaceAI Inc. Full time
About the Role

We are seeking a highly skilled Customer Service Supervisor to join our team at subsurfaceAI Inc. as a key member of our customer support team. The successful candidate will be responsible for leading a team of customer service representatives, ensuring exceptional customer experiences, and driving business growth.

Key Responsibilities
  • Team Leadership: Lead a team of 1-2 customer service representatives, providing guidance, coaching, and development opportunities to ensure team members are equipped to deliver exceptional customer experiences.
  • Customer Experience: Collaborate with the customer service team to resolve customer complaints, provide solutions, and ensure customer satisfaction.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance customer experience, reduce response times, and increase efficiency.
  • Training and Development: Develop and deliver training programs to enhance customer service skills, product knowledge, and technical expertise.
  • Performance Management: Conduct regular performance reviews, set goals, and provide feedback to team members to ensure they are meeting performance expectations.
Requirements
  • Education: Bachelor's degree in a related field (e.g., business, communications, customer service).
  • Experience: 2 years to less than 3 years of experience in a customer-facing role, preferably in a supervisory or leadership capacity.
  • Skills: Excellent communication, leadership, and problem-solving skills; ability to work in a fast-paced environment; and proficiency in MS Office.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including dental plan, disability benefits, health care plan, and vision care benefits.
  • Opportunities for Growth: Opportunities for career growth and professional development within a dynamic and innovative company.
  • Collaborative Environment: A collaborative and supportive work environment with a team of experienced professionals.

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