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Barista (Gerts) - Customer Service Representative

2 months ago

Montreal, Quebec, Canada SSMU Full time

Job Summary:

The Barista (Gerts) role is a key position within the Student's Society of McGill University (SSMU) team. As a Barista, you will be responsible for providing exceptional customer service, preparing and serving beverages and food items, and maintaining a clean and safe work environment.

Responsibilities:

  • Prepare and serve coffee, tea, and espresso-based beverages to customers.
  • Prepare and serve food items, such as sandwiches, muffins, and cookies.
  • Handle and serve food and drink items in accordance with company standards, Quebec food safety regulations, and government COVID-19 regulations.
  • Maintain a clean, sanitized, and safe work station by washing dishes, cleaning surfaces, and performing other tasks as needed.
  • Provide enthusiastic and engaging customer service to patrons.
  • Represent the SSMU brand with passion, confidence, and a positive attitude.
  • Assist in the promotion of events held and/or hosted by the SSMU.

Requirements:

  • Ability to work calmly and professionally in a high-pressure work environment.
  • Minimum 1 year of experience as a barista.
  • Experience using an espresso machine and steaming milk.
  • Experience handling cash and card transactions, experience with point-of-sale systems.
  • Good knowledge of the McGill community and the Student's Society, an asset.
  • Hygiene and food safety certificate from MAPAQ, an asset.
  • Service in Action training, an asset.
  • Workplace first aid certificate: CPR AED Level C, or any other first aid/CPR AED certificate, an asset.
  • A fitness level that allows for heavy lifting, moving up and downstairs, and standing for long periods of time.
  • Knowledge of and passion for coffee.
  • Friendly, outgoing, and dedicated to excellent customer service.
  • Great interpersonal, communication and customer-service skills.
  • Highly professional attitude and work ethic.
  • Proven team player.
  • Ability to work within the Vision, Values and environment of The Students' Society.
  • Commitment to adhere to COVID-19 regulations and ability to adapt to new protocols as those regulations change.