Customer Service Management Trainee

1 month ago

Milton, Ontario, Canada CB Canada Full time
Job Title: Customer Service Management Trainee

We are seeking a highly motivated and detail-oriented Customer Service Management Trainee to join our team. As a Customer Service Management Trainee, you will be responsible for managing and leading a team of customer service representatives, participating in a rotational training program, and setting goals and providing mentoring/coaching.

Responsibilities:
  • Manage and lead a team of customer service representatives on a daily basis.
  • Participate in a rotational training program covering all aspects of customer service management.
  • Set goals and provide mentoring/coaching to team members.
  • Perform quality monitoring on team members and provide feedback.
  • Audit department processes and identify areas for improvement.
  • Assist in the recruiting process to fill customer service positions.
Requirements:
  • High school diploma or equivalent required. Bachelor's degree preferred.
  • Bilingual (English/French) - 100% in both verbal and written forms.
  • Excel at verbal communications, listening, feedback, delegation, fostering teamwork, and multi-tasking.
  • Strong track record of customer-focused service and attention to detail.
  • Prior leadership/management experience is a plus.
Benefits:
  • Company-paid extended health coverage that includes medical, dental, and vision after only 30 days.
  • Basic life insurance, disability, and wellness programs.
  • RRSP with 5% employer match, eligible after 30 days.
  • Paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals, and profit sharing.
Employee Perks:
  • Best-in-class, clean, modern facilities.
  • First-class fitness center.

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