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Restaurant Operations Manager

2 months ago

Amherst, Canada Franchise Management Inc Full time

Job Summary:

The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest satisfaction, people development, and operations. This role has overall responsibility for managing the daily operations of a single restaurant, ensuring delivery on the Customer Promise, and achieving desired restaurant outcomes.

Key Responsibilities:

  • Overall accountability for the operation of a single restaurant, ensuring delivery on the Customer Promise, and achieving desired restaurant outcomes.
  • Mobilize the restaurant management team to oversee financial controls, operations, people development, customer service, and compliance within the restaurant across all shifts.
  • Direct accurate preparation and sale of products.
  • Ensure company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program.
  • Motivate and direct team members to exceed customer expectations with fast, accurate, friendly service in clean surroundings.
  • Involve management team in developing and communicating an action plan to achieve productivity targets (inventory control, labor costs, etc.) for individual restaurant.
  • Provide coaching and feedback to team and managers on team stations, products, processes, and policies.
  • Assume full accountability for the restaurant profit and loss management by implementing marketing strategies; following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reporting to enhance restaurant results.
  • Enforce compliance with government regulations, Market Policy, employment law, food safety, National Security Policy, operations, and policies and procedures relating to all restaurant activities across shifts.
  • Ensure adherence to Occupational Health and Safety Act, local health and safety codes, and company safety/security policies and procedures.
  • Conduct all restaurant management and team member performance appraisals.
  • Lead restaurant management team in recruiting, selecting, hiring, training, and retaining effective team talent. Counsel and discipline team members as necessary.

Requirements:

  • Friendly, dependable qualities, and a positive attitude.
  • Enjoy working in a fast-paced team environment.
  • Possess organization skills with the ability to multitask.
  • Enjoy working flexible shifts, including weekends and nights.
  • Set high standards for yourself and the people you work with – you love keeping things clean, safe, and fun for the team and the customers.
  • A natural leader, you sincerely value customers and champion teamwork. You're all about teaching new things and motivating the team to work together.
  • Want to learn how to run great restaurants from the best in the business.
  • Have an experience of leading a team and motivating them to achieve a common goal.
  • You're up for a challenge. You love the excitement of the restaurant business and know every day is different.