Customer Support Specialists

4 weeks ago


Terrace BC, Canada ITH Icoserve Full time

Work-Life Balance: Enjoy a flexible work environment that promotes a healthy balance between personal and professional life, including options for remote work and adaptable hours.

Innovative Projects: Engage in groundbreaking initiatives that address some of the most pressing challenges in the industry.

Career Development: Take advantage of numerous opportunities for career advancement and mentorship programs available both locally and globally.

Social Responsibility: Participate in initiatives aimed at enhancing access to education and technology, contributing positively to the community.

Team Engagement: Join in on various celebrations, social gatherings, and offsite business events that foster a sense of community.

Diversity and Inclusion: Be part of a workplace that values diversity and inclusivity, recognized as one of the top employers in the region.

Role Overview: As a member of ITH Icoserve, you will provide expert knowledge in Smart Infrastructure and Smart Building Technology Solutions, focusing on Automation products and third-party systems.

Training and Support: Deliver training and technical assistance to field technicians and specialists, ensuring effective on-site troubleshooting to resolve customer issues.

Technical Problem Solving: Diagnose and address technical challenges on projects, providing detailed reports to management.

Network Troubleshooting: Address malfunctions related to networks, software, and hosted systems.

Remote Assistance: Utilize remote connectivity tools to enhance rapid problem resolution for technicians and clients.

Collaboration: Work alongside other technology experts to develop and share innovative technical solutions.

Continuous Learning: Stay updated with product documentation and communicate relevant updates to field technicians and specialists.

Coaching: Mentor field technicians on company systems and service offerings.

Sales Support: Provide technical assistance for sales activities, including product demonstrations and design strategy communication.

Reporting: Submit monthly reports detailing all activities, including sales support, technical assistance, training, and mentoring.

Qualifications: A post-secondary education in a related field is preferred, or an equivalent combination of education and experience. Experience in Automation systems and knowledge of IT/Operational Technology (IT/OT) is essential. Relevant IT certifications are an asset.

Communication Skills: Strong verbal and written communication skills in both English and French are required to effectively interact with the national team.

Company Overview: ITH Icoserve is dedicated to creating technology that adds real value to customers, focusing on industry, infrastructure, transport, and healthcare. We are committed to fostering a diverse environment and are proud to be an equal opportunity employer.

Accommodations: ITH Icoserve will provide reasonable accommodations for disabilities to support candidates throughout the recruitment process.



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