Customer Support Specialists
4 weeks ago
Work-Life Balance: Enjoy a flexible work environment that promotes a healthy balance between personal and professional life, including options for remote work and adaptable hours.
Innovative Projects: Engage in groundbreaking initiatives that address some of the most pressing challenges in the industry.
Career Development: Take advantage of numerous opportunities for career advancement and mentorship programs available both locally and globally.
Social Responsibility: Participate in initiatives aimed at enhancing access to education and technology, contributing positively to the community.
Team Engagement: Join in on various celebrations, social gatherings, and offsite business events that foster a sense of community.
Diversity and Inclusion: Be part of a workplace that values diversity and inclusivity, recognized as one of the top employers in the region.
Role Overview: As a member of ITH Icoserve, you will provide expert knowledge in Smart Infrastructure and Smart Building Technology Solutions, focusing on Automation products and third-party systems.
Training and Support: Deliver training and technical assistance to field technicians and specialists, ensuring effective on-site troubleshooting to resolve customer issues.
Technical Problem Solving: Diagnose and address technical challenges on projects, providing detailed reports to management.
Network Troubleshooting: Address malfunctions related to networks, software, and hosted systems.
Remote Assistance: Utilize remote connectivity tools to enhance rapid problem resolution for technicians and clients.
Collaboration: Work alongside other technology experts to develop and share innovative technical solutions.
Continuous Learning: Stay updated with product documentation and communicate relevant updates to field technicians and specialists.
Coaching: Mentor field technicians on company systems and service offerings.
Sales Support: Provide technical assistance for sales activities, including product demonstrations and design strategy communication.
Reporting: Submit monthly reports detailing all activities, including sales support, technical assistance, training, and mentoring.
Qualifications: A post-secondary education in a related field is preferred, or an equivalent combination of education and experience. Experience in Automation systems and knowledge of IT/Operational Technology (IT/OT) is essential. Relevant IT certifications are an asset.
Communication Skills: Strong verbal and written communication skills in both English and French are required to effectively interact with the national team.
Company Overview: ITH Icoserve is dedicated to creating technology that adds real value to customers, focusing on industry, infrastructure, transport, and healthcare. We are committed to fostering a diverse environment and are proud to be an equal opportunity employer.
Accommodations: ITH Icoserve will provide reasonable accommodations for disabilities to support candidates throughout the recruitment process.
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