Technical Support Specialist
4 weeks ago
We are seeking a skilled Technical Support Specialist to join our team at Mobile Squad. As a Technical Support Specialist, you will be responsible for providing top-notch support to our users, ensuring they have a seamless experience with our products and services.
Key Responsibilities- Education: College/CEGEP
- Experience: 1 year to less than 2 years
Some of the key tasks you will perform as a Technical Support Specialist include:
- Responding to users experiencing difficulties with computer systems
- Consulting user guides, technical manuals, and other documents to research and implement solutions
- Providing advice and training to users in response to identified difficulties
- Collecting, organizing, and maintaining a problems and solutions log for use by other technical support analysts
- Participating in the redesign of applications and other software
- Supervising other technical support workers in this group
- Providing business systems, network, and Internet support to users in response to identified difficulties
- Setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Work Environment: This is a permanent position, working 35 hours per week. The work language is English.
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