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Customer Engagement Manager

2 months ago

Vancouver, British Columbia, Canada the Ladders Full time
About the Role

VRIFY seeks an experienced and innovative Customer Marketing Manager to lead our efforts in building and nurturing customer relationships that drive loyalty, advocacy, and long-term value.

Key Responsibilities:
  • Develop and execute customer-centric marketing strategies to enhance customer satisfaction and transform users into passionate advocates.
  • Collaborate with cross-functional teams to identify and prioritize customer needs, and develop targeted marketing campaigns to address these needs.
  • Design and implement customer engagement programs to foster loyalty and retention, including email campaigns, content marketing, and event planning.
  • Analyze customer data and market trends to inform marketing decisions and optimize campaign performance.
  • Develop and maintain strong relationships with key stakeholders, including customers, sales teams, and product development teams.
Requirements:
  • Proven experience in customer marketing or a related field, with a strong track record of driving customer engagement and loyalty.
  • Excellent communication and project management skills, with the ability to work effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights.
  • Ability to work collaboratively with cross-functional teams to achieve business objectives.