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Claims Management and Medical Surveillance Program Specialist

2 months ago

St Albert, Alberta, Canada WSP Canada Full time
About the Opportunity

The Claims Management and Medical Surveillance Program Specialist will be responsible for managing the claims management program related to workplace injuries and illnesses, from the declaration stage to resolution, ensuring compliance with internal and regulatory requirements. The Specialist will report to the Incident Management and Emergency Response Manager.

Why Choose WSP?
  • We value a culture of inclusion and belonging and are committed to preserving it.
  • Our flexible work policy - We recognize the importance of balancing our professional and personal lives and encourage you to find your own balance. We support you in all aspects of your life to ensure your full presence, both at work and at home.
  • A Canadian success story - At WSP, we are proud to wear the red and white of our magnificent country and show the world what Canada has to offer.
  • Making the world around us better - From the environment to road infrastructure, through buildings and land development, WSP shapes our country.
  • Excellent career prospects - We are growing and strive to excel every day. We are open to your ideas and want to try new things.
  • WSP is about adopting an exceptional culture of collaboration with colleagues who excel in both their competencies and humility in their important work. Come discover our fantastic team

We offer our employees competitive salaries, flexible work options, an exceptional company culture, and comprehensive employee benefits, including an online health and wellness platform, as well as interesting savings programs and a clear vision for the future.

What You Can Expect to Do with Us
  • Manage the claims management program related to workplace injuries and illnesses, from the declaration stage to resolution, ensuring compliance with internal and regulatory requirements.
  • Coordinate with internal stakeholders, including the HR and Culture team, Legal Affairs and Payroll, and the management team, to collect relevant documentation and information in the processing of claims.
  • Liaise with workers' compensation boards and external agencies to effectively manage claims, reduce claim costs, and minimize financial obligations.
  • Support the development of WSP's medical surveillance program in line with industry standards and regulations.
  • Collaborate with occupational health professionals to develop protocols for pre-employment screening, periodic health evaluations, and post-incident medical examinations, as needed.
  • Ensure that all employee medical surveillance activities are conducted and planned in a timely manner and maintain records and databases.
  • Analyze medical surveillance data to identify trends, health risks, and opportunities for proactive intervention to protect employee well-being.
  • Stay up-to-date on relevant regulations and best practices in claims management, medical surveillance, and occupational health.
  • Maintain detailed records of claims, medical examinations, and surveillance activities, ensuring confidentiality and data protection at all times.
What You'll Bring to WSP
  • Bachelor's degree in Human Resources, Occupational Health and Safety, or a related field.
  • 6-8 years of experience in a similar role requiring multiple regulatory competencies.
  • Knowledge of medical surveillance protocols, occupational health practices, and relevant regulatory frameworks.
  • Strong analytical and problem-solving skills; ability to critically evaluate information and target underlying causes of incidents.
  • Effective communication and interpersonal skills, including the ability to conduct effective interviews with witnesses, collect information, and present conclusions to diverse audiences.
  • Meticulousness, accuracy, and objectivity in processes and investigation reports.
  • Advanced computer skills, particularly in using Microsoft Teams and Office software, and the ability to quickly learn the SSE platform.
  • Bilingualism in French and English - an asset.
Decisions and Influences
  • Making decisions on moderately to highly complex problems, regarding technical approaches for project elements. Often working in ambiguous situations.
  • Making decisions with repercussions that start to influence service strategy.
  • Regularly formulating recommendations on new processes, tools, and services that can have repercussions on multiple projects and work areas.
  • Applying their training and extensive experience to autonomously resolve a variety of complex problems with significant impact on cost or efficiency of activities.
Livables and Key Performance Indicators
  • Developing or updating programs.
  • Completing program training.
  • Implementing and effectiveness of the program.
Interactions
  • Management team, SSE.
  • Operations and program teams, SSE.
  • HR and Culture team, Legal Affairs and Payroll.
  • Operational teams and internal stakeholders at all levels of the organization.
  • External stakeholders, as needed, including clients and subcontractors.