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IT Support Specialist

2 months ago

London, Ontario, Canada Dillon Consulting Full time

Job Summary

Dillon Consulting is seeking a highly skilled and motivated IT Support Specialist to join our National Helpdesk team. As an integral part of our team, you will provide information technology support across the organization, setup and configure computer hardware, software, and peripherals, and administer user accounts and related activities.

Responsibilities

  • Participate in the setup and configuration of computer hardware, software, and peripherals to address routine and complex technical issues.
  • Administer user accounts and related activities to ensure seamless access to company resources.
  • Conduct onboarding and offboarding procedures for end users to ensure a smooth transition.
  • Provide technical support to resolve help requests from end users via telephone, email, and chat in a professional and courteous manner.
  • Record, track, and document the problem-solving process for helpdesk requests, including all actions taken to final resolution.
  • Travel occasionally to client locations and/or other Dillon offices for the purposes of executing responsibilities, internal/external client relationship development, opportunity/project research, and project delivery.

Requirements

  • A three-year diploma in Computer Systems Technology or related program.
  • Three to five years of relevant work experience in a professional technology setting.
  • Certifications such as CompTIA A+, Network+, CCNA, Microsoft Certified: Modern Desktop Administrator Associate are considered an asset.

Preferred Qualifications

  • Demonstrated experience in diagnosing and resolving complex technical issues related to hardware, software, and network systems.
  • Familiarity with ticketing systems for logging, tracking, and managing technical support requests.
  • Proven organizational and time management skills with the ability to prioritize work and adapt to changing workload demands.
  • Strong verbal and written communication skills, with excellent attention to detail and a high regard for accuracy and quality.
  • Strong customer service skills with the ability to communicate technical information to non-technical users clearly and effectively.
  • Practical experience in working with Active Directory, group policies, and two-factor authentication systems.

About Dillon Consulting

Dillon Consulting is a knowledge-based business that values its staff and the contributions that are made each day. We offer a competitive compensation package, comprehensive health benefits, and a generous retirement savings plan. We also provide flexible work hours, learning and development opportunities, and a focus on innovation. Our employees are empowered to reflect and question current practices and seek forward-looking solutions to today's problems and tomorrow's opportunities.

Why Choose Dillon Consulting

We live our core values of reliability, achievement, continuous development, creativity, courage, and inclusiveness. We offer a variety of flexible work options to help balance the competing demands of work and personal life. Our employees can take advantage of wellness subsidy that can be put towards expenses for a variety of health and/or wellness-related activities such as gym membership, purchase of home fitness equipment, yoga classes, and dance classes.