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Full-Time Client Services Coordinator
3 months ago
Position Overview: We are seeking a Full-Time Client Services Coordinator to join our dynamic team at Myodetox. This role is pivotal in delivering outstanding service and hospitality, overseeing all front desk operations, and supporting our team of healthcare professionals.
About Myodetox: Myodetox was founded by a dedicated group of Physiotherapists, Chiropractors, and Registered Massage Therapists with a vision to transform the rehabilitation industry. Our mission is to provide a unique and high-quality care experience, focusing on a personalized approach to help individuals maintain their physical well-being.
Key Responsibilities:- Deliver exceptional service and hospitality to all clients, adhering to Myodetox standards.
- Effectively communicate our service offerings to new clients through various channels.
- Manage the clinic schedule efficiently, optimizing shifts and bookings.
- Ensure accurate submission and filing of all claims, invoices, and transactions.
- Maintain detailed and organized client notes for seamless service delivery.
- Uphold clinic cleanliness and organization, including regular sanitization and maintenance of equipment.
- Participate in client follow-up and marketing initiatives as directed.
- Foster effective communication with team members to ensure smooth transitions between shifts.
- Provide feedback and insights to the Operations Lead based on client interactions and team observations.
- Minimum of 1 year of experience in customer service or hospitality.
- Availability to work at least 4 shifts per week, totaling 30+ hours.
- Strong commitment to positive client interactions and experiences.
- Attention to detail and pride in maintaining a presentable clinic environment.
- Ability to articulate the value of our services to clients.
- Proficient in implementing business strategies that drive bookings.
- Comfortable in a fast-paced work environment.
- Curious and proactive in problem-solving and improving work processes.
- Authentic and engaged in workplace interactions.
- Prioritizes personal health and well-being to perform at their best.
- Comprehensive Employer-Paid Extended Health Benefits for full-time employees.
- Group RRSP with Profit-Sharing Employer Match.
- Discounted Pet Insurance options.
- Complimentary treatment sessions for staff.
- Incentives for referring new team members.
- Subsidized mental health support services.
Our operational ethos is guided by core values that emphasize: Passion, Sustainability, Focus, Curiosity, and Authenticity. These principles are integral to our identity and our commitment to delivering exceptional care.
