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Technical Support Specialist

2 months ago

Mississauga, Ontario, Canada Selekktus Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Selekktus. As a Technical Support Specialist, you will be responsible for providing expert-level technical support to our customers and internal teams.

Key Responsibilities
  • Customer Support: Provide timely and effective technical support to customers via various channels, ensuring their issues are resolved efficiently.
  • Product Expertise: Develop and maintain in-depth knowledge of our product portfolio, staying up-to-date with the latest features and technologies.
  • Collaboration: Work closely with internal teams, including sales, engineering, and service, to ensure seamless support and resolution of customer issues.
  • Training and Development: Coordinate and deliver training activities to maintain the highest level of competence for our service technicians.
  • Process Improvement: Support continuous improvement processes to enhance workshop repair quality and efficiency.
  • System Support: Work with the systems department to support system startups, after-sales support, and service requests for new systems sold.
  • Knowledge Management: Coordinate the development of multi-brand capacity by supporting knowledge collection, training, and parts sourcing.
  • Supplier Management: Coordinate and support key suppliers for outsourced repairs and services.
Requirements
  • Education: Professional school diploma in industrial mechanics or related training.
  • Experience: 10 to 15 years of experience, ideally in an industrial environment where pumps are repaired/maintained (including some as team leader/supervisor).
  • Skills: Strong understanding and experience in vacuum pump repair, analytical thinking, teamwork, sociability, and a strong sense of responsibility.
  • Language: Bilingualism is important, as customers and partners are located throughout Canada and Quebec.