Senior Solutions Development Manager

4 weeks ago

Mississauga, Ontario, Canada Independent Electricity System Operator Full time
Job Title: Solutions Development Supervisor

We are seeking a highly skilled Solutions Development Supervisor to join our team at the Independent Electricity System Operator (IESO). As a key member of our AppDev team, you will be responsible for overseeing the performance and operation of our technical team, ensuring the delivery of high-quality solutions that meet the needs of our internal and external customers.

Key Responsibilities:
  • Provide general supervision to the technical team, ensuring the performance of all personnel, services, and technology.
  • Coach staff and provide feedback to improve their productivity, enhance customer/peer relations, and develop career plans and training requirements.
  • Conduct performance appraisals, provide feedback, and ensure staff receive appropriate training and development.
  • Ensure the health and safety needs of employees are met.
  • Communicate IESO policies and procedures, and ensure adherence to established IESO policies, standards, processes, procedures, and programs.
Delivery Responsibilities:
  • Negotiate with internal/external customers to ensure unit products and services are delivered as expected and within budget.
  • Negotiate with internal/external customers to determine the delivery schedule of unit products and services, considering IESO priorities.
  • Communicate the impact of the unit's work product to all stakeholders.
  • Provide qualified resources to support assigned work by aligning available skills to customer needs.
  • Work with customers to identify their Information Technology (IT) needs and provide solutions to support their business processes in a manner that demonstrates value-add.
  • Provide technical advice/consulting to line business or IT staff to troubleshoot or enhance systems to support productivity improvements or market rule changes.
  • Ensure the proper technical integration of systems, applications, and databases in the overall system architecture.
  • Participate in and ensure that documentation is developed for safe and effective uses of equipment.
  • Participate and ensure that documentation is developed for operations of a delivered solution.
  • Provide project management for small to medium-sized departmental projects, ensuring the proper and timely scheduling and allocation of resources, including staffing. Provide reports and communicate progress to manager. Collaborate with internal and external sources or vendors.
Continuous Improvement Responsibilities:
  • Identify areas of improvement (in all aspects of service delivery) and lead the team in the implementation of the identified improvements.
  • Participate in the establishment of best practices with respect to development, design, and ongoing support.
  • Establish and maintain development tool sets based on current and future needs.
  • Maintain knowledge of industry trends in relation to the tools and platforms leveraged by the technical team to provide guidance in current tool and platform usage as well as future usage.
Vendor Engagement:
  • Work with vendors in the scoping and delivery of services as required by internal/external customers.
  • Participate in any vendor selection process.
  • Participate in the oversight of vendor development practices, including the development and enforcement of code validation guidelines.
Requirements:
  • Requires knowledge of systems development, system operations, and general project management principles. Requires knowledge of technical writing to prepare effective reports and presentations.
  • This knowledge is normally acquired either through the successful completion of a four-year University education in the appropriate field/discipline, or by having the equivalent level of education.
Experience:
  • Demonstrated experience with resource management and project management.
  • Demonstrated experience with multiple delivery methodologies (Waterfall, Agile, etc.).
  • Demonstrated ability to interact with internal management teams and external clients using strong leadership and communication skills.
  • Experience with designing, implementing, and supporting applications with Java and J2EE technologies.
  • Experience with data integrations between systems, including Application Programming Interface (APIs), Extract, Transform, Load/Extract, Load, Transform (ETL/ELT).
  • Experience with DevOps and/or DevSecOps.
  • Experience and/or understanding of Microservices and application containerization.

A period of 8 years and up to and including 10 years is considered necessary to gain this experience, including approximately 8 years of experience in systems management and/or development, as well as 3 years of experience leading a technical team.

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