Service Advisor

2 weeks ago


Pembroke, Canada The 401 Group of Companies Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at The 401 Group of Companies. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our clients, responding to their needs and concerns in a timely and professional manner.
  • Service Coordination: Coordinate with our service team to ensure that our customers receive the best possible service, from initial consultation to final delivery.
  • Problem Solving: Analyze and resolve customer complaints and issues in a fair and efficient manner.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure that all parties are informed and up-to-date on service status and progress.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, service history, and other relevant information.
Requirements
  • Customer Service Experience: Minimum 2 years of experience in a customer-facing role, preferably in the automotive industry.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to resolve customer complaints and issues in a fair and efficient manner.
  • Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth within The 401 Group of Companies.
  • Collaborative Work Environment: Collaborative and dynamic work environment with a team of experienced professionals.

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