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Service Advisor

2 months ago

Pembroke, Canada The 401 Group of Companies Full time
Job Summary

We are seeking a skilled Service Advisor to join our team at The 401 Group of Companies. As a Service Advisor, you will play a crucial role in providing exceptional customer service and resolving automotive challenges.

Key Responsibilities
  • Assess customer needs by listening to their description of symptoms and conducting thorough inspections.
  • Verify warranty and service contract coverage by examining records and explaining provisions and exclusions.
  • Develop estimates by costing materials, supplies, and labor, and calculating customer payments.
  • Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
  • Maintain customer rapport by explaining estimates and expected return of vehicle, and obtaining customer approval.
  • Update job knowledge by participating in educational opportunities and reading manufacturers' publications.
Requirements
  • Excellent customer service skills.
  • Minimum 2 years of experience in a customer service role.
  • Auto experience considered an asset.
  • Valid G Driver's License.
  • Able to work flexible hours within our business hours.
About Us

The 401 Group of Companies is a privately owned and 100% Canadian company. We offer a high-energy, fast-paced, and fun work environment with various initiatives and rewards.

We are committed to providing our employees with individual and team-oriented coaching, mentoring, and training opportunities. We also offer health and wellness benefit enrollment opportunities, employee referral bonus opportunities, and employee pricing on parts, service, and at our Blackshop Restaurant and Wine Bar.